Support

Home Forums Event Espresso Premium messages stuck in queue

messages stuck in queue

Posted: March 22, 2017 at 4:27 pm


as-sufffa

March 22, 2017 at 4:27 pm

Hi,

Recently all EE messages are no longer being sent.

I installed WP-Crontrol plugin and have noticed a large number of EE jobs stuck.

Stuck List

The messages appear in the “Queued for Generating”
list.

I switched off the WP Cron and am using cpanel cron – using these instructions by the host:

cron instructions

I have disabled all unnecessary plugins.

Is there a way I can clear/restart the queue?


Tony

  • Support Staff

March 23, 2017 at 7:20 am

Hi there,

Its not just the EE crons that a ‘stuck’ its all of the crons set on your site.

Have you confirmed the cron job is still active on your hosting package and that the correct path is being used?

Try re-enabling WP Cron again do the jobs clear?


as-sufffa

March 23, 2017 at 12:16 pm

I had to move away from wordpress cron because of this error:

There was a problem spawning a call to the WP-Cron system on your site. This means WP-Cron events on your site may not work. The problem was:
cURL error 35: error:14077438:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert internal error


Josh

  • Support Staff

March 23, 2017 at 12:59 pm

You can contact your host about that error and ask whether they can resolve the server error. If they can’t, another option is you go to Event Espresso > Messages > Settings and set the option for messages to send on the same request.


as-sufffa

March 24, 2017 at 5:58 pm

Ok, the host is just not able to resolve the issue with SSL error. They have suggested that I use the server cron. Unfortunately, this does not seem to be working because I have ended up with over 150 Event Espresso cron jobs.

I have now enabled the option “send on the same request”. My question now is, how can I delete all the EE cron jobs?


Josh

  • Support Staff

March 27, 2017 at 11:49 am

You can install the WP Crontrol plugin

https://wordpress.org/plugins/wp-crontrol/

and delete any message queue crons from the WP Crontrol page

The messages Activity page also lets you delete messages.

The support post ‘messages stuck in queue’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso