Support

October 8, 2018 at 5:36 am

Hi there,

It looks like you have tried to include screenshots above but they are just paths to what looks like your local machine so I can’t view those.

For screenshots you’ll need to host the image somewhere and include a link we can use to view them, we have some examples here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

Do they all show as ‘Queued for sending’ or are some showing ‘Queued for generation’?

If you click on the icon to send immediately () does the email then send or show an error?

October 9, 2018 at 11:16 am

Hi,

May I ask is there a failed to send error?

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

In many cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

October 9, 2018 at 11:39 am

Since you mentioned that a test message does not send, a good next step is to check if any email message sent from your WordPress site will send.

You can install this plugin and use its email check tool to verify:
https://wordpress.org/plugins/check-email/