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jcrowley80
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July 24, 2024 at 1:40 pm
Messages are visible in ‘queued for sending’ but do not send.
Setup with WP Mail SMTP (Brevo)
Default message templates setup as they should using shortcodes for To / From etc.
I’ve checked cron events as outlined in this article and they appear as below:
AHEE__EE_Messages_Scheduler__sending
AHEE__EE_Messages_Scheduler__generation
AHEE__EE_Messages_Scheduler__cleanup
I’ve still deactivated the EE4 plugin but still no luck, any ideas please?
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Tony
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July 24, 2024 at 1:51 pm
Hi there,
When you go to Tools -> Cron Events, does it show anything about WP_CRON being disabled on that page? (Usually it shows a message at the top of the page if that’s the case).
What does it show in the ‘Next Run’ column for each of the above 3?
https://monosnap.com/file/DVOnfsB2b1OiDZrC14aV9sadpcoZHV
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jcrowley80
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July 25, 2024 at 4:29 am
Hi,
WP_CRON not disabled (Next run is 25 July 2024 11:25 56 seconds).
Here’s a screenshot for Next Run of the 3 mentioned.
Thanks
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Tony
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July 25, 2024 at 5:11 am
Hmm, so the crons are triggering.
So if the messages are sitting are ‘Queued for sending’, they are showing in the message activity table with a blue status indicator, correct? (The square box next to the to name and also the colour of the to field)
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jcrowley80
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July 25, 2024 at 7:12 am
Yes that’s correct.
Previously I’ve tried the link to ‘send immediately’ but the Error message appears:
‘An error has occurred:
No message was sent because of problems with sending. Either all the messages you selected were not a sendable message, they were ALREADY sent on a different scheduled task, or there was an error. If there was an error, you can look at the messages in the message activity list table for any error messages.’
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jcrowley80
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July 25, 2024 at 7:14 am
I’m using Memberpress and those emails are working.
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Sam
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July 25, 2024 at 9:30 am
Hi James,
Can you please share the login details so we can look closer?
https://eventespresso.com/send-login-details/
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jcrowley80
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July 25, 2024 at 9:57 am
Hi Sam,
I’ve sent the details over.
Paul (Developer)
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Sam
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July 25, 2024 at 12:47 pm
Hi James,
I’ve changed the message setting under Global Message Settings > Generate and send all messages > to send on the same request and it should work fine now.
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jcrowley80
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July 25, 2024 at 1:40 pm
This reply has been marked as private.
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Tony
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July 25, 2024 at 3:32 pm
Hi There,
The mb_convert_encoding() function is from the mbstring PHP Extension.
You’ll need to enable MBString on your server to fix the above error:
https://www.php.net/manual/en/mbstring.installation.php
Sometimes all that is needed is to uncomment something like:
extension=mbstring
Within the PHP.ini file, but that depends if it has already been installed.
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jcrowley80
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July 26, 2024 at 3:31 am
Hi Tony,
Thanks for looking into this and sending over the details. I’ll take a look at the installation and feedback.
Paul
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jcrowley80
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July 30, 2024 at 6:07 am
Hi Tony,
All working fine after installation. Thank you both, great support!
Paul
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Tony
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July 30, 2024 at 10:08 am
Awesome, thanks for the update.
Any further issues just let us know.
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