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Messages not sending

Posted: July 27, 2022 at 10:23 am


KIROS

July 27, 2022 at 10:23 am

In EE for the event KIROS Bellevue Event – 7/8/2022, I have been trying to use the small envelope icon to resend registration details to attendees. At the top of the page, a note says the message was sent. The attendees have not received the messages and when I look in EE messages, they are neither queued, failed or sent. Any ideas on how to fix this? Thank you!


KIROS

August 1, 2022 at 11:00 am

Checking in to see if this ticket has been addressed yet? Thank you!


Tony

  • Support Staff

August 2, 2022 at 8:21 am

Hi Kiros,

Apologies for the delayed reply.

Are the registrations you are resending messages for Approved or Pending Payment?

If you go to Event Espresso -> Messages -> Settings.

Under the email section, is the toggle switch shown there green?

Like this: https://monosnap.com/file/ejREZF1ed69oAQevGf7dM3LRlbidno


HST

August 2, 2022 at 9:27 am

I’ve nearly the same Problem. We changed our E-Mail Provider and the last sending Mail Adress is not existing an more. So where may I change it.

@ Tony Your Picture is looking exactly like mine…


Tony

  • Support Staff

August 2, 2022 at 11:53 am

@hst with all due respect that sounds like a very different problem 🙂

By default Event Espresso uses the ‘Primary Contact Email’ for the from address, that is set within:

Event Espresso -> General Settings -> You organization

However, if you are using a plugin to send your mail through your provider, it is also possible that the plugin is setting the from headers itself.


KIROS

August 2, 2022 at 12:05 pm

Tony,

The toggle is on. The registrations are all approved.

This only occurs when clicking the mail button on the right of registrations (to resend registration details.) Messages for when registrations are initially made are approved are being queued then sent.


Tony

  • Support Staff

August 2, 2022 at 12:21 pm

Well, that’s … odd!

That button triggers the same message template as the above.

Have you checked the server’s error logs for any errors from Event Espresso during those requests?

Is any custom code running? (There are filters which can disable messages)


KIROS

August 11, 2022 at 11:26 am

I checked with our developer:

Deactivated plugins and tried again with no luck.

No error messages either. No custom code.

Do you have any solutions to this problem? Thanks!


Tony

  • Support Staff

August 12, 2022 at 1:00 pm

Is this happening for just one specific event?

Are you using a custom message template on that event or the default/global template?

To check, edit the event and look in the notification section, does it show them all as ‘Global’?

Like this: https://monosnap.com/file/18IL9MqvSosYtyPyW1cC3bHMoagDZy

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