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mannadesign
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October 12, 2017 at 11:16 am
Hello – the confirmation messages for each of my events are stuck as “Queued For Generating” in the backend. The only way for registrants to receive their confirmation messages, is if I manually resend and then click “Send Immediately”. How can I fix this?
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Josh
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October 12, 2017 at 1:12 pm
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
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mannadesign
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October 12, 2017 at 1:18 pm
Hi Josh – thank you for the quick response. I was able to receive a test message immediately after submitting it from the message template. I did what you suggested (setting the option under Settings to “sent on the same request”) and that did the trick. I should be all set now. Thank you for your help!
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