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Michael King
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September 25, 2014 at 12:57 pm
First time user working on first event…. (WP 4.0, EE 4.3.1.p, no add-ons)
Generally, things seem to be working, but I don’t seem to be getting any emails from the Messenger system, which led me to look at that page and notice two things:
1. There’s a recipient named “Event Admin” on the various message types but I can’t figure out who that is or how to set it to a known person.
2. On some message types Event Admin and Primary Registrant are different combinations of light blue and light gray – I don’t see anything that tells me what the difference is (I can guess, but maybe that’s not right), and/or how to change whatever it is.
I tried searching documentation…no help that I could find. Probably simple answers, just need a little help finding them.
Thanks!
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Lorenzo Orlando Caum
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September 25, 2014 at 1:31 pm
Hi Michael,
Those are good questions.
Each message type has multiple recipients. The registrant is the attendee that is registering. The event admin is the person that has created the event in your WordPress dashboard. Another name for the event admin is event author.
This email for the event author is set on the user profile.
Blue means active. Grey means not active.
Also, several of the screens in the WordPress dashboard have a Help tab. You can click on that to view in app documentation.
Let us know if this helps!
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Lorenzo
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Michael King
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September 25, 2014 at 2:10 pm
Hi Lorenzo,
Ok, found Event Author – please suggest to the development team that they use the same title for something everywhere.
I had guessed right about blue vs. gray, but I still don’t see how to change from one status to the other.
I’ve used the on-page help before – didn’t help me in this case.
Thanks~
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Lorenzo Orlando Caum
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September 25, 2014 at 2:15 pm
Blue = active = a shortcode is set in the To field
Grey = inactive = a shortcode is not set in the To field.
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Lorenzo
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Michael King
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September 25, 2014 at 2:33 pm
Ah, ok, I was expecting a button or check box. I know I saw a list of short-codes somewhere. Thanks!
Can I put a valid email address in the To fields, or are they short-codes only?
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