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Messages do not auto generate

Posted: March 25, 2018 at 4:16 am


DAVID WILLIS

March 25, 2018 at 4:16 am

Hi

We have had problems because the messages do not auto generate. Everything works as it should if we do it manually but it won’t do it automatically which as a result causes lots of customers complaining because they receive no email.

In this post >> https://eventespresso.com/topic/messages-not-generating/

But the problem is this setting does not exist in EE4 ?

Event Espresso > Messages > Settings, then you set Generate and send all messages: On the same request, then click Update.

Can we please get some support on how we can make sure messages are generated automatically


Tony

  • Support Staff

March 26, 2018 at 4:24 am

Hi David,

If messages are not automatically generating it usually means wp_cron has been disabled on your server.

If you install this plugin: https://wordpress.org/plugins/wp-cron-status-checker/

Then run a check on wp_cron, what does it show?

But the problem is this setting does not exist in EE4 ?

Event Espresso > Messages > Settings, then you set Generate and send all messages: On the same request, then click Update.

If the settings is not available that usually means you are using WordPress MultiSite and the option will only appear on the main network site. (Or you are using an older version of EE that doesn’t have the option).

The support post ‘Messages do not auto generate’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 2 years ago ago

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