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Message (Automated Email) Issues

Posted: June 28, 2017 at 9:10 am


LindenwoodUniv

June 28, 2017 at 9:10 am

Found two issues with the email system in EE4.
1. Only HTML messages are sending out to our users. We have created custom email templates and have linked them to the events but they fail to send either auto or manually. If you have some detailed step by steps to make this process clearer please send along.
2. Our Confirmation email which is the default with the system is going to junk mail and shows fraud alerts.


Josh

  • Support Staff

June 28, 2017 at 9:37 am

Hi there,

1. Only HTML messages are sending out to our users. We have created custom email templates and have linked them to the events but they fail to send either auto or manually.

Can you clarify something? Does no email send or does it send the default email template? Point 2 seems to indicate the latter, but I don’t want to make an incorrect assumption.

2. Our Confirmation email which is the default with the system is going to junk mail and shows fraud alerts.

That’s an indication that other email being sent from your mailserver was flagged as spam. In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


LindenwoodUniv

June 28, 2017 at 12:45 pm

Issue 2 has been resolved, thank you for your help with that.

For issue 1, we have created Custom email templates mainly automatically send out survey links, say thank you, etc. Unable to make those function. Is there a SbS to see if there is a point in the set up that may have been missed.


Josh

  • Support Staff

June 28, 2017 at 12:57 pm

The step by step is for setting up custom templates are:
1) Make the custom template
2) Assign the event to use the template

You might not have seen my questions earlier so I’ll ask again:

Can you clarify something? Does no email send or does it send the default email template?


LindenwoodUniv

June 28, 2017 at 2:31 pm

No email is sent.


Josh

  • Support Staff

June 29, 2017 at 8:20 am

There’s a difference between “not sent” and “not received”. Can you verify?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s an important first step in troubleshooting to verify whether the emails are actually not getting sent, or if they’re actually getting sent, but not received.


LindenwoodUniv

June 30, 2017 at 3:58 pm

Hi Josh, Got everything working ok. Tried to set up a custom “Thank you” message based on Reg Approved but came into a couple of issues. Switched to a batch type message which will work pretty well but I am back to the issue where the messages are going to the junk mail again even with SendinBlue installed. Any help on this would be great.


Josh

  • Support Staff

July 1, 2017 at 8:56 am

Have you checked the SendinBlue transaction email reports to see if there’s an indication of a high spam score?

https://help.sendinblue.com/hc/en-us/articles/208858829-Understanding-your-transactional-email-reports

They also have some tips that may help:

https://help.sendinblue.com/hc/en-us/articles/213888965-Why-are-emails-being-delivered-to-the-spam-folder-


LindenwoodUniv

July 3, 2017 at 4:40 pm

Hello,
I have found no indication of a Spam score, I noticed once I moved from using the “Registration Approved” clone (which did work) to the Batch version, is when the emails started showing back up in Spam.

I have found building the site was fairly intuitive until it came to notices/emails. EE is pretty less that forthcoming with clear instructions and tends to leave steps out.

Here is my requirement, maybe you have a better method.

What is needed is a “Thank you” email which will contain a link to a survey for each event. An automated solution is preferable, but a manual kick off is just as good to get this process rolling.

I need to be able to select the users from the registration list and be able to send out this message to those who’ve attended.

The message building is easy, it’s being able to tie it to the Registrant role that limits my options to what default message I can clone and use.

like I said the Registration Approved clone worked but caused confusion and the messages went out before the event. The Batch type works except that it gets sent to spam.

Any ideas would be great.


Josh

  • Support Staff

July 3, 2017 at 4:49 pm

Did you happen to check the SendinBlue transaction email reports to see if there was any reason why those batch emails were sent to spam?

The other thing you can try is a test batch email with very little content. If that test doesn’t land in spam, you can add more content (following the tips from SendInBlue) and test as you go. This way if there’s a particular phrase in the email that triggers spam, you’ll know to avoid that one.

If you get stuck with working with the messages you can click on the help tab (upper right corner) and that will show more information including instructions and shortcodes.


LindenwoodUniv

July 5, 2017 at 9:08 am

Checked the records and everything was sent through, I didn’t see a glaring issue with the emails. I did test the messages and they went to spam.

Would it be helpful to provide a login and role so you can see the settings?


LindenwoodUniv

July 5, 2017 at 9:09 am

or a call would be awesome as well.


Josh

  • Support Staff

July 5, 2017 at 12:06 pm

Hi there,

You can also try changing the from: to use a different email address (see point 2 here), and try changing the subject fields.

Please note that phone support is not available, the reasons are explained here:
https://eventespresso.com/wiki/why-we-dont-have-phone-support/


LindenwoodUniv

July 5, 2017 at 6:11 pm

Ok Josh,
Let’s start over from the beginning. (sometimes it helps)

1. Need to create a custom email message to send out to Registrants.
2. What is the best template to copy from in the EE4 message function to perform this task?


Tony

  • Support Staff

July 6, 2017 at 3:44 am

How you do this, and the best template to use depends on what the message is to actually be used for.

So what is the use case for the message?

Forget all of the above for a little and let me know what you’re trying to do with the new message itself.


LindenwoodUniv

July 6, 2017 at 5:47 pm

Hi Tony,
We are going to use the new message as a “Thank you for Attending”message after the event. It will include links to a survey and additional resources. This will need to go to the Registrant.

Tried “Registration Approved” as the base template which worked but caused a bit of confusion cause the messages would go out before the event.

Tried “Batch” but the message goes to junk/spam. Even on test.

Automation is optional at this point.


Tony

  • Support Staff

July 7, 2017 at 3:44 am

Batch is the correct option for that although I’m not sure why only the batch message is hitting whatever spam filters it is.

Tried “Registration Approved” as the base template which worked but caused a bit of confusion cause the messages would go out before the event.

You can still use that message but it needs a little more work than the batch message.

You currently have a custom Registration Approved message template with your thank you content, correct?

So during registrations you leave the ‘default’ registration approved message template, after the event, you set the custom reg approved message template on the event – http://take.ms/7UMX7

View the registrations for that event and click the checkbox next to the registrants you want to send the message to (same as te batch message).

Now instead of using the batch message, click the bulk actions at the top of the page, select ‘Approve and Notify Registrants’.

EE will then loop over every registration you have selected, set the registration Approved (even if its already Approved) and trigger notifications (in this case the Registration Approved message.

That way you get to use the Reg Approved message.

Be sure to test this on a single test registration to confirm it works how you are expecting.


LindenwoodUniv

July 10, 2017 at 2:13 pm

That works great, pretty simple workaround till I can see what the deal is with Batch. Thank you.

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Updated by  LindenwoodUniv 2 years, 4 months ago ago

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