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efransen
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February 1, 2021 at 8:43 am
Hi there,
We experience problems with the message activity. Message are not being received anymore when registration are approved, because they are send to ‘no recipient’ from an empty field. Could someone look into this please asap. It just worked perfect until January 5th. Thanks in advanced.
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efransen
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February 1, 2021 at 8:45 am
This reply has been marked as private.
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Tony
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February 1, 2021 at 8:55 am
Hi there,
Please don’t post credentials on the forums, we have a form available to submit them securely if we need them here:
https://eventespresso.com/send-login-details/
Generally, we require a support token to troubleshoot directly on the site, however, I did log in using the credentials provided to double check the above.
Message are not being received anymore when registration are approved, because they are send to ‘no recipient’ from an empty field.
The messages are not sending to ‘no recipient’, they are sitting in the message queue waiting to generate, it shows no recipient because the message hasn’t been generated yet, so EE doesn’t know where it should be going.
On your site, install the WP Crontrol plugin:
https://en-gb.wordpress.org/plugins/wp-crontrol/
Then go to Tools -> Cron events.
In that list search for AHEE__EE_Messages_Scheduler in the box on the top right.
Does it list 3 hooks?
AHEE__EE_Messages_Scheduler__generation
AHEE__EE_Messages_Scheduler__sending
AHEE__EE_Messages_Scheduler__cleanup
If not, we have a fix for this in the later versions (4.10.8+) of Event Espresso so the first thing I would recommend you do is update to the latest version (currently 4.10.10.p), however, not that when you do update it should fix the above and your site is going to work through all of the waiting messages from January 5th onwards.
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efransen
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February 1, 2021 at 9:10 am
Hi Tony,
I’m missing the AHEE__EE_Messages_Scheduler__generation
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efransen
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February 1, 2021 at 9:15 am
Hi Tony,
Since I update to the current version, it list these 3 hooks `AHEE__EE_Messages_Scheduler__generation
AHEE__EE_Messages_Scheduler__sending
AHEE__EE_Messages_Scheduler__cleanup`
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Tony
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February 1, 2021 at 9:28 am
Ok, so now check the message activity table in Event Espresso -> Messages.
Do you see messages listed under the ‘Queued for Generating’ and ‘Queued For Sending’ filters? If so, the message system is working through your message queue. Keep checking back to confirm those numbers change and eventually all messages in the queue are sent.
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efransen
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February 1, 2021 at 11:27 am
Hi Tony,
Queued For Generating (0)
Queued For Sending (332)
Can I speed up the messages “queued for sending”?
Thanks in advanced.
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Tony
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February 1, 2021 at 1:03 pm
The queue runs a trigger every 5 minutes (but as it uses WP_CRON to do that it needs hits on your site) so it works in batches of 50 every 5 mins.
You can process more if you want, but careful not to hit any email limits you may have (X per minute, hour, day etc).
Click on ‘Queued For Sending’ and it will list all of the queued for sending.
Click the checkbox to select all of the next batch and then in the dropdown select ‘Send now’, then apply.
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efransen
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February 1, 2021 at 1:23 pm
Done! Thanks for your support, Tony!
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Tony
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February 2, 2021 at 8:30 am
You’re most welcome.
Any further issues just let us know.
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