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Members Changing their names on tickets

Posted: May 29, 2018 at 4:33 am


cmventures2

May 29, 2018 at 4:33 am

We are having an issue where members are logging in and changing the names on the tickets they have already purchased. The ticket then disappears from the account.

Is there a way of stopping this happening?


Tony

  • Support Staff

May 30, 2018 at 7:58 am

Hi there,

You would need to remove the ability to edit the registrations, if a user edits the contact details for a registration then that registration is no longer linked to the original users contact anymore and therefore will no longer show in that user’s account.

Something like this will remove the edit registration link:

function tw_ee_remove_edit_registration_from_my_events( $actions, $registration ) {
    unset($actions['edit_registration']);
    return $actions;
}
add_filter( 'FHEE__EES_Espresso_My_Events__actions', 'tw_ee_remove_edit_registration_from_my_events', 10, 2);


cmventures2

May 31, 2018 at 3:06 am

Thanks for your help.

We are increasingly getting requests for account holders wanting to login an buy tickets for other people, maybe as a gift or because the recipient has no access to a computer.

Is there any way that this can be implemented into the system to allow for this? or is it a possible addition in the future?


Josh

  • Support Staff

May 31, 2018 at 2:53 pm

Hi there,

As it stands right now, the way the system works is when there are tickets for other people, those tickets are associated with the Contact record of the ticket holder. They are not associated with the account holder that happened to be logged in at the time of registration. One way to describe this is it’s a one-to-one relationship between a Contact record and the WordPress user account. So there’s one contact record per WordPress user account.

To make it so a user profile’s registrations list included registrations for other people, it would require some fairly significant PHP development to track those extra relationships where one WordPress user account could be linked to many Contact records within Event Espresso. There are no plans to add this in the future, but one of the developers listed here may be able to build some modifications and extensions to your specifications.

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Status: closed

Updated by  Josh 3 weeks, 2 days ago ago

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