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Members add-on not installing

Posted: November 7, 2012 at 5:17 pm

Elizabeth Solomon

November 7, 2012 at 5:17 pm

I get a plug-in failed error when i try to upload the members add-on. Any ideas?
Unpacking the package…
Installing the plugin…
Destination folder already exists


  • Support Staff

November 7, 2012 at 5:18 pm

Hi Elizabeth,

The error message indicates that there is already a copy of the member’s add-on in the plugins directory. If you’re trying to upgrade to the new version, you’ll need to delete the old one first.

Elizabeth Solomon

November 7, 2012 at 5:20 pm

How does one do that? the only place I could find it is in the media library. I tried deleteing there with no luck. thanks.

Elizabeth Solomon

November 7, 2012 at 5:24 pm

ok – disregard – it must be on our main server, which I do not have access to. I will check with our staff who manages it – thanks.

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