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Maximum number of tickets allowed per order field seems to have maximum of 255

Posted: March 19, 2021 at 7:02 am


codingforsail

March 19, 2021 at 7:02 am

Hi,
ESSA need to set up an event with a “Maximum number of tickets allowed per order for this event:” of 480.
The field accepts this number but then after update the field is given a value of 255.
Is there a way to change this and allow the larger number?
Kind regards,
Anita


Tony

  • Support Staff

March 22, 2021 at 4:48 am

Hi Anita,

Not currently, however, that field basically sets the max number of tickets a user can select in a single group registration. So to confirm, you want the ability for a single registrant to select up to 480 tickets in a single step?

The problem with the above is each ticket creates a registration within EE and we often find that most users servers are not capable of creating up to 255 registrations in a single request.

May I ask why type of hosting you are using?


codingforsail

March 22, 2021 at 10:36 am

Thanks Tony,
I fed your comment back to the client with a couple of options of how they can proceed. They have booked each day separately on behalf of their client and will raise a manual invoice.
Interesting about server capability. I know they do say the server sometimes seems to struggle, but I would have to ask the person responsible for the hosting for more details.
I’ll mark this as resolved for now though.
Kind regards,
Anita


Tony

  • Support Staff

March 22, 2021 at 11:01 am

You’re most welcome.

If there is anything else I can help with just let me know.

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