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Mass Emails sent

Posted: August 2, 2018 at 10:46 am


LindenwoodUniv

August 2, 2018 at 10:46 am

Hello,
We are having an issue where several hundred batch emails have been sent out, the issue is that it was a batch email that was sent a month ago and now it is sending out. Any suggestions?


Josh

  • Support Staff

August 2, 2018 at 12:11 pm

Hi,

May I ask is your site using the web hosting’s built in mail server or is it using a transactional email service like PostmarkApp or Mandrill?


LindenwoodUniv

August 2, 2018 at 12:33 pm

Mailchimp. Here is a screencast that helps explain a little as well.

https://www.screencast.com/t/iiOlsslBMm


Josh

  • Support Staff

August 2, 2018 at 12:57 pm

I don’t think those would get sent out by MailChimp. Are you sure it’s not Mandrill? If you have a Mandrill plugin activated on your site and it’s configured to send your site’s email, then you are using a transactional email service.

I saw in the video the the WP Mail Log plugin is activated. Does that plugin have a log from when you initiated sending the batch of emails? Does it show the dates of when those were passed on to the wp_mail function?

This could be a case where the volume of emails in one request was too much for the server, or too much for the mailserver. In either case you can avoid that limitation by sending in smaller batches.


LindenwoodUniv

August 2, 2018 at 1:13 pm

Makes sense, I had issues running a batch email back in then, It just took that long to generate the messages.
Only thing that shows is MailChimp on the plugin page.


Josh

  • Support Staff

August 2, 2018 at 1:17 pm

MailChimp does email marketing separate from your site, it doesn’t take over the wp_mail() function. So you’re probably using the built in mail server, which could be why the delay was so long.

You might have better results by using a transactional email service. Since it’s likely you already have a MailChimp account, Mandrill might be a good fit. There’s more info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

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Updated by  Josh 2 months, 2 weeks ago ago

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