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MPWebmaster
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August 23, 2023 at 11:58 am
Our admin is saying they have 17 invoices that they are sure they processed as paid but are still showing as incomplete. Is there a way to investiage this or is it an issue you have seen? What info would you need to investigate?
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Tony
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August 23, 2023 at 1:48 pm
Hi there,
How did the admin make those as complete?
Do those transactions show a payment saved within them at all?
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MPWebmaster
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August 24, 2023 at 10:12 am
Admin entered the amount and submitted (this was also the time when she had to make sure it didn’t change due to the scrolling issue), then got the on screen confirmation. Now looking back to reconcile everything, those she marked as complete on her printed copies are showing incomplete, and she says she didn’t check it off on her papers until she got the confirmation and saw that it was 0 due.
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Tony
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August 24, 2023 at 12:49 pm
Admin entered the amount and submitted (this was also the time when she had to make sure it didn’t change due to the scrolling issue), then got the on screen confirmation.
Ok, so they are adding them as payments…..
Now looking back to reconcile everything, those she marked as complete on her printed copies are showing incomplete, and she says she didn’t check it off on her papers until she got the confirmation and saw that it was 0 due.
The problem there, is the only way for a transaction to show as Incomplete once a full payment has been applied, is for the payment object within the transaction to be removed. Event Espresso doesn’t have any code within it to automatically delete payments so I have no idea how those could have been removed at a later date.
And just to clarify here, no, I’m not saying your customer is lying, or even mistaken, I just have no idea how the above can happen knowing what happens within the codebase itself.
1 or 2, maybe a mixup, but 17?
If you can send over temp login details and the ID’s of (some of) the transactions in question I’l happily take a look, but to be honest, I’m not sure if I’ll find anything here as the above is totally unexpected and not something we’ve seen before.
https://eventespresso.com/send-login-details/
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MPWebmaster
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August 24, 2023 at 1:12 pm
I checked a few and also no messages were sent which they should have been if it was successfully completed, so I don’t think it indicates a matter of it being removed afterwards. She does have to move forward and reprocess those so I just asked her to let me know asap if any revert.
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Tony
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August 24, 2023 at 1:33 pm
Sure, please do let me know if they report back any.
If it happens, submit the log details on the page above and I’ll take a look asap.
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