|
SmartPrep
|
May 24, 2021 at 3:20 am
Good day,
When I try to manually add a registrant , I receive the following error notification:
An error has occurred:
Your form data could not be applied to any valid registrations.
This can sometimes happen if too much time has been taken to complete the registration process.
Please return to the Event List and reselect your tickets. If the problem continues, please contact the site administrator.
Pleas assist.
|
|
Tony
|
May 25, 2021 at 3:49 pm
Hi there,
When you say manually add a registrant, is that through the admin or the front end?
Logged in or out?
If its on the front end, can you link me to the event you are testing so I can take a look?
|
|
SmartPrep
|
May 25, 2021 at 11:58 pm
Hi,
It’s when I’m logged in on the back-end of the site.
Kind regards,
|
|
Tony
|
May 28, 2021 at 4:37 am
Hi there,
Did this work previously but no longer does? If so, what has changed between then and now? For example, have you installed any additional plugins?
Do you have caching enabled within the admin?
I checked into this and the error you’ve posted happens when EE checks for registrations linked to the current session.
Looking on the front end of your site I can see this cached header X-Nitro-Cache, is that something recent?
|
|
SmartPrep
|
June 14, 2021 at 8:23 am
https://eventespresso.com/topic/manual-registrations-your-form-data-could-not-be-applied-to-any-valid-registra/
Hi there,
This is a continuation of a previous post, please see the link above.
My apologise for the delayed response.
NitroPack is installed (and has been for a while), but to my knowledge there was never any issue with back-end/manual registrations since the plugin has been active.
Kind regards,
Nicola
|
|
Tony
|
June 17, 2021 at 5:37 am
Hi Nicole,
I’ve merged your threads together to keep it all in a single location.
It’s possible NitroPack may have altered something that is affecting the registrations. However, before digging further into it, have you installed any new plugins recently?
If you check the servers error log when adding a registration and getting the above error does it show anything from Event Espresso?
|
