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Mailchimp plugin

Posted: September 23, 2019 at 8:21 am


sistercircle

September 23, 2019 at 8:21 am

I have set up the mailchimp plugin, added the api, created a group and still the email address is not being added?

No logs are being created in the plugin admin, there is activity in mailchimp log.

2019-09-23 13:35:33 GMT nope 91.238.165.173 GET / php 0.01s Event Espresso Integration/MailChimp-API/3.0 (https://eventespresso.com/forum/mailchimp-integration/ 3.0 n/a

Please advise, as i can not see why there there should be an issue.

Thanks


Tony

  • Support Staff

September 23, 2019 at 9:42 am

Hi there,

Have you set up the list, questions and/or groups on the event itself?

Each event needs to be linked to a list and the fields for that list set up on the event, see: https://eventespresso.com/wiki/mailchimp-integration/#ee4usage

Also in Event Espresso -> Add-ons -> MailChimp

What is the ‘Submit to MailChimp when …’ option set to?


sistercircle

September 30, 2019 at 2:18 am

Hi There,

Thanks for your reply.

Yes, list/questions are set up..

http://prntscr.com/pcr5yp

“What is the ‘Submit to MailChimp when …’ option set to?”

Registration is complete (payment status doesn’t matter)


Tony

  • Support Staff

September 30, 2019 at 4:22 am

Can you link me to an event I can run some tests on?

You can set up a test event with a password if preferred (just post the password here and mark your reply private), I just need an event that has the MailChimp settings set which you don’t mind test registrations being run on.


sistercircle

September 30, 2019 at 6:57 am

This reply has been marked as private.


Tony

  • Support Staff

September 30, 2019 at 10:22 am

Hmm, ok, yeah I think I’ll need to take a quick look over the MailChimp logs.

You can send temp login details using this form:

https://eventespresso.com/send-login-details/


Tony

  • Support Staff

October 1, 2019 at 9:14 am

Hi there,

So looking over your site I can see you have caching enabled, the first thing you’ll need to do is exclude the EE pages from caching. We have some documentation on doing that here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#w3totalcache

However, the subscription calls appear to be working as expected as I’m getting the opt in emails from MailChimp (I wouldn’t get those unless my contact was subscribed to your list).

Contacts won’t show up on your audience unless they confirmt he subscription with the opt-in email, or you set the MailChimp add-on to skip them and directly subscribe the email.

If you go to Event Espresso -> Mailchimp

Check the ‘Skip double opt-in emails.’ checkbox and save.

Now retest a registration and check if the user is subscribed.

Note that with this:

“What is the ‘Submit to MailChimp when …’ option set to?”

Registration is complete (payment status doesn’t matter)

On your set up, as you only have a single off-site payment method enabled, users will only be added to your list if they complete the payment using PayPal and return back to your afterwards.

If you want them to be subscribed earlier that you can change the above to ‘subscriber submits information.’ The subscription call will then be sent as soon as they enter their details on the ‘attendee information’ step.

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Updated by  Tony 2 weeks, 1 day ago ago

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