Support

April 22, 2013 at 2:22 pm

Hi Eric,

The mailchimp add-on does not pass event signups to MailChimp. Instead it sends an opt-in confirmation email to the email address that’s used when registering for an event. Here is a link that explains how this works in more detail:

http://kb.mailchimp.com/article/how-does-confirmed-optin-or-double-optin-work

April 22, 2013 at 3:34 pm

Hi Eric,

I checked on my test site and I get an mailchimp subscription confirmation email when I sign up for an event that has a mailing list selected. Here are a few tips that might help:

http://kb.mailchimp.com/article/my-recipients-arent-getting-confirmation-emails-when-they-sign-up

April 22, 2013 at 3:54 pm

I checked your site and there are a few errors on the page that may be affecting the form. The first one you’ll see at the bottom of the page:

Fatal error: Cannot redeclare class MCAPI in /home/eric1985/public_html/denverflashmob.com/wp-content/plugins/viperbar/includes/mailchimp/inc/MCAPI.class.php on line 3

That’s probably causing the issue since the other plugin you have installed is trying to load the same class and then throwing a fatal error. You might need to wrap the function in the viperbar plugin that loads its code onto a page in a conditional so that it does not load on the pages that have Event Espresso registration forms.

April 22, 2013 at 4:51 pm

I saw it at the very bottom of the webpage you linked to. You might try deactivating other plugins to see if that makes a difference.

Also, and this is very important:

The page that handles the registration forms and payments should not be cached. They need to be dynamic pages, not served as cached files. You can disable caching for the main Event Espresso pages in the WP super cache advanced settings. The list of page URL’s to set to no caching can be found in Event Espresso>System settings.

April 23, 2013 at 11:22 am

Hi Eric,

Is your WordPress installation a single site install or part of a multi-site network?

Also, can you log in to the WP admin and go to http://yoursite.com/wp-admin/options.php and look down the list for these settings:

events_mailchimp_attendee_rel_tbl

and

events_mailchimp_event_rel_tbl

Each should have a value that look like these:

wp_events_mailchimp_attendee_rel

and

wp_events_mailchimp_event_rel

April 23, 2013 at 12:47 pm

Hi Eric,

Are there values for:

events_mailchimp_attendee_rel_tbl
and
events_mailchimp_event_rel_tbl

or are they blank? If they are not blank what are the values?

April 23, 2013 at 1:06 pm

Those check out.

In this case, it looks like there may be an issue with the registration page where something is interfering with the registration process. When you fill out the reg form on the page you link to, it doesn’t pass the nonce check (for security) and then it throws a security error.

It looks like one issue may be from the events page still being served as a cached file. After you set the main registration page to not be cached did you clear the cache?

Aside from making sure that the registration page is not being served as a cached file, you may be able to narrow down the issue by temporarily deactivating non-EE plugins and running test registrations.

April 23, 2013 at 2:55 pm

You might try event-registration (without the slashes) in the Super cache settings, because it’s still a cached file being served instead of a dynamic registration form page. This is at the bottom of the source of the event page:

<!-- Dynamic page generated in 1.186 seconds. -->
<!-- Cached page generated by WP-Super-Cache on 2013-04-22 16:34:35 -->

<!-- Compression = gzip -->