Support

Home Forums Event Espresso Premium mailchimp not adding to list

mailchimp not adding to list

Posted: April 8, 2013 at 2:37 pm


Ben

April 8, 2013 at 2:37 pm

Hi, I’ve followed the support doc to integrate mailchimp, and I can’t seem to get a user to appear on the list despite the drop down list being selected in the event overview.

I’ve recently updated EE plugin, so can’t understand why its not working.

Any suggestions?
Thanks.


Josh

  • Support Staff

April 8, 2013 at 3:37 pm

Hi there,

Is there a link to this event where we can try a test registration and register for the list?


Ben

April 8, 2013 at 3:49 pm

https://www.vitalsofttech.com/event-registration/?regevent_action=register&event_id=1

You’ll have to join the free membership first, and then I’ll delete your test user after.

Thanks Josh.


Josh

  • Support Staff

April 9, 2013 at 3:48 pm

Hi there,

Can you check the Event Espresso>MailChimp settings and make sure that the correct API is in the field on that page?


Ben

April 9, 2013 at 3:53 pm

Yes it is Josh,

I did the Wishlist member API first, then I did another API for EE and used that one on the integration page.

Is having 2 API’s causing the problems?

Thanks.


Josh

  • Support Staff

April 10, 2013 at 7:52 am

There may be a conflict between the two. Can you try using the same API key for both plugins, or try temporarily deactivating the other plugin that has MailChimp plugin? This may help narrow down the issue.


Ben

April 10, 2013 at 2:39 pm

Thanks Josh,

I’ve deactivated one key and used the same api key for both, but that doesn’t seem to have done anything for adding a member through Wishlist or adding a member to an event through EE. How can I tell if EE or WM are sending a signal to Mailchimp (Thinking like IPN with Paypal)?


Josh

  • Support Staff

April 11, 2013 at 8:33 am

Hi there,

When you add a new event or edit an existing one you can look in the MailChimp List Integration and if your site is able to communicate with MailChimp there will be a selector that will have all your MailChimp lists ready to select.


Ben

April 11, 2013 at 4:01 pm

Thanks Josh,

The list is there in the event overview, but I still can’t get a subscriber to appear in mailchimp. How long should it take from payment at paypal of a successful purchase to appear?


Josh

  • Support Staff

April 12, 2013 at 7:17 am

Hi there,

The subscribers do not automatically get added to a list when they register for an event. When they register for an event they get an opt-in email that gives them an option to subscribe. If they choose to subscribe and click the subscribe link in the email they get added to the list.


Ben

April 13, 2013 at 10:38 am

Thanks Josh,

Its that opt in email that I haven’t received from any of the tests that I’ve done yet. Is that because I haven’t designed a specific opt in email? or should I still receive the default email?

I’ve gone to design a form, and for some reason its duplicating all the address questions into each field. See here – http://screencast.com/t/zoglNaVBD

Can you explain what I need to change? or is there something wrong?

Thanks.


Dean

April 15, 2013 at 5:37 am

Hi,

When you are testing, are you using different emails? Or deleting your email from the mailing list? It’s just if the users email is already in your mailing list, Mailchimp wont send out an optin email.


Ben

April 15, 2013 at 5:49 am

Hi Dean,

I’m using the same email for our free registration through Wishlist Member, to get access to register for the event. This adds them to our members list. Then, by registering for the event, I was expecting for that same email/test client to appear in Mailchimp.

From what your saying, because the users email is in Wishlist Member, Mailchimp wont send an email. Except, I only have 1 list in mailchimp and its empty as nothing from wishlist gets sent to it.

First time around, I had 2 separate API keys, 1 for wishlist, 1 for EE. Josh recommended to use only 1.

What I am trying to achieve is to get all clients registering for an event added to the list on Mailchimp. I’m starting to think that if they register through WM first, then that should go to mailchimp first. If I wanted separate lists on mailchimp for each event/class, how would I do that?

Thanks.


Dean

April 15, 2013 at 6:06 am

Hi,

No, what I meant was if the email was already on the Mailchimp list, then an email would not get sent out.

Why it is not passing from WM to mailchimp I do not know.

Right now the Mailchimp addon will only go to a selected list. We are hoping to include a “group” option in the near future, that one of our community members has created.


Ben

April 15, 2013 at 3:54 pm

Thanks Dean,

In that case, if an email is not already on the mailchimp list, what is going wrong? There is no data in the list at all. Should I be using a different API or the same API as WM?

Thanks.


Dean

April 16, 2013 at 4:14 am

Hi,

Well the API key should be the Mailchimp API key, now if WM also tries to capture members onto the Mailchimp list, then it should (in theory) use the same API key.

Now, ignoring WM for the minute, the Event Espresso Mailchimp add on will only communicate with Mailchimp if the event has had a list added to it and if someone registers for the event.

WM and EE Mailchimp, should be completely separate as they should fire at different times as the  site registration occurs before the event registration.

The question I have is why are you usiong both WM and EE to capture emails? If the user must register with the site, wouldnt that be the ideal point to do it?

I also registered to test this but the single event available was closed.


Ben

April 16, 2013 at 10:30 am

Hi Dean,

In EE the list does appear in the event overview drop down option, but doesn’t go to the list in Mailchimp.

I’ll reuse the separate API keys for both EE & WM, and reopen the test event.
The reason I decided on using 2 Mailchimp list captures was one for all registered members with WM, and then through EE, each class(event) will have different people choosing classes. The different lists for each class can then send specific emails through mailchimp with details of that class. Ultimately, there will be many lists in mailchimp to represent each class from EE. Does that make sense? Feel free if you can think of a better way.

Thanks.


Dean

April 16, 2013 at 11:48 pm

Hey,

 

Yeah that makes sense, I suppose I just don’t use Mailchimp to its full power!

OK I logged in and registered for the test event and the mailchimp request came through just fine http://d.pr/i/mPpz


Ben

April 23, 2013 at 2:43 pm

Thanks Dean,

I can see that you registered as a member which is under WM, but neither has that appearing on the list in Mailchimp. Are you saying that the client only gets added to the list on Mailchimp, if you were to have accepted the mailchimp request?

Thanks.


Josh

  • Support Staff

April 23, 2013 at 4:17 pm

That’s correct. The subscriber needs to opt in before they’ll get added to the mailing list. Please see this document from Mailchimp for more info:

http://kb.mailchimp.com/article/how-does-confirmed-optin-or-double-optin-work

The support post ‘mailchimp not adding to list’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 6 years, 6 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.