Posted: April 8, 2013 at 2:37 pm
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Hi, I’ve followed the support doc to integrate mailchimp, and I can’t seem to get a user to appear on the list despite the drop down list being selected in the event overview. I’ve recently updated EE plugin, so can’t understand why its not working. Any suggestions? |
Hi there, Is there a link to this event where we can try a test registration and register for the list? |
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https://www.vitalsofttech.com/event-registration/?regevent_action=register&event_id=1 You’ll have to join the free membership first, and then I’ll delete your test user after. Thanks Josh. |
Hi there, Can you check the Event Espresso>MailChimp settings and make sure that the correct API is in the field on that page? |
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Yes it is Josh, I did the Wishlist member API first, then I did another API for EE and used that one on the integration page. Is having 2 API’s causing the problems? Thanks. |
There may be a conflict between the two. Can you try using the same API key for both plugins, or try temporarily deactivating the other plugin that has MailChimp plugin? This may help narrow down the issue. |
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Thanks Josh, I’ve deactivated one key and used the same api key for both, but that doesn’t seem to have done anything for adding a member through Wishlist or adding a member to an event through EE. How can I tell if EE or WM are sending a signal to Mailchimp (Thinking like IPN with Paypal)? |
Hi there, When you add a new event or edit an existing one you can look in the MailChimp List Integration and if your site is able to communicate with MailChimp there will be a selector that will have all your MailChimp lists ready to select. |
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Thanks Josh, The list is there in the event overview, but I still can’t get a subscriber to appear in mailchimp. How long should it take from payment at paypal of a successful purchase to appear? |
Hi there, The subscribers do not automatically get added to a list when they register for an event. When they register for an event they get an opt-in email that gives them an option to subscribe. If they choose to subscribe and click the subscribe link in the email they get added to the list. |
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Thanks Josh, Its that opt in email that I haven’t received from any of the tests that I’ve done yet. Is that because I haven’t designed a specific opt in email? or should I still receive the default email? I’ve gone to design a form, and for some reason its duplicating all the address questions into each field. See here – http://screencast.com/t/zoglNaVBD Can you explain what I need to change? or is there something wrong? Thanks. |
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Hi, When you are testing, are you using different emails? Or deleting your email from the mailing list? It’s just if the users email is already in your mailing list, Mailchimp wont send out an optin email. |
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Hi Dean, I’m using the same email for our free registration through Wishlist Member, to get access to register for the event. This adds them to our members list. Then, by registering for the event, I was expecting for that same email/test client to appear in Mailchimp. From what your saying, because the users email is in Wishlist Member, Mailchimp wont send an email. Except, I only have 1 list in mailchimp and its empty as nothing from wishlist gets sent to it. First time around, I had 2 separate API keys, 1 for wishlist, 1 for EE. Josh recommended to use only 1. What I am trying to achieve is to get all clients registering for an event added to the list on Mailchimp. I’m starting to think that if they register through WM first, then that should go to mailchimp first. If I wanted separate lists on mailchimp for each event/class, how would I do that? Thanks. |
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Hi, No, what I meant was if the email was already on the Mailchimp list, then an email would not get sent out. Why it is not passing from WM to mailchimp I do not know. Right now the Mailchimp addon will only go to a selected list. We are hoping to include a “group” option in the near future, that one of our community members has created. |
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Thanks Dean, In that case, if an email is not already on the mailchimp list, what is going wrong? There is no data in the list at all. Should I be using a different API or the same API as WM? Thanks. |
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Hi, Well the API key should be the Mailchimp API key, now if WM also tries to capture members onto the Mailchimp list, then it should (in theory) use the same API key. Now, ignoring WM for the minute, the Event Espresso Mailchimp add on will only communicate with Mailchimp if the event has had a list added to it and if someone registers for the event. WM and EE Mailchimp, should be completely separate as they should fire at different times as the site registration occurs before the event registration. The question I have is why are you usiong both WM and EE to capture emails? If the user must register with the site, wouldnt that be the ideal point to do it? I also registered to test this but the single event available was closed. |
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Hi Dean, In EE the list does appear in the event overview drop down option, but doesn’t go to the list in Mailchimp. I’ll reuse the separate API keys for both EE & WM, and reopen the test event. Thanks. |
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Hey,
Yeah that makes sense, I suppose I just don’t use Mailchimp to its full power! OK I logged in and registered for the test event and the mailchimp request came through just fine http://d.pr/i/mPpz |
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Thanks Dean, I can see that you registered as a member which is under WM, but neither has that appearing on the list in Mailchimp. Are you saying that the client only gets added to the list on Mailchimp, if you were to have accepted the mailchimp request? Thanks. |
That’s correct. The subscriber needs to opt in before they’ll get added to the mailing list. Please see this document from Mailchimp for more info: http://kb.mailchimp.com/article/how-does-confirmed-optin-or-double-optin-work |
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