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Mailchimp Integration Not Sending Emails to List

Posted: October 21, 2016 at 11:29 am


Drew Hume

October 21, 2016 at 11:29 am

Hey guys!
I’ve just done a bit of checking and it seems that only some registrations are being sent to mailchimp – it was working seamlessly for a while but I’m noticing now that only some registrations are making it onto the Mailchimp lists, and I’m not having to manually add them. I thought initially it might be the manual registrations that aren’t being sent but I know of a user registration that hasn’t been sent to the list as well.
Any help is greatly appreciated.
I have a mailchimp signup plugin but that’s never interfered historically (it’s not a new addition to the site).
Thanks,
Drew.


Josh

  • Support Staff

October 21, 2016 at 11:42 am

Hi Drew,

Are some of those who registered for events deciding not to opt in to the mailing list?


Drew Hume

October 21, 2016 at 2:52 pm

Hey Josh!

They shouldn’t be – I disabled the verification email. I don’t see how it would be an option at that point?? Or am I missing something?


Josh

  • Support Staff

October 21, 2016 at 3:20 pm

So you have the Skip double opt-in emails box checked, can you check to see what’s set for “Submit to MailChimp when…” Depending on what’s set there, and which payment gateway is in use, it could have a bearing on whether a new registration passes its email to MailChimp.


Drew Hume

October 21, 2016 at 3:23 pm

Well it was set to “registration is completed with an approved status”, but I changed that today to “subscriber submits information” in the hopes that it would send all the ones currently there… does that retroactively apply, or not?


Josh

  • Support Staff

October 21, 2016 at 3:31 pm

The change doesn’t retroactively apply, it only affects new registrations going forward.


Drew Hume

October 21, 2016 at 3:32 pm

So you think that will be a better selection moving forward then?
And I’ll need to manually add the ones I’ve missed, right?


Josh

  • Support Staff

October 21, 2016 at 3:41 pm

You’ll get more email addresses sent to MailChimp that way, which may or may not be better depending on whether you want all registration form submissions sent to MailChimp.

And I’ll need to manually add the ones I’ve missed, right?

Correct.


Drew Hume

October 21, 2016 at 3:51 pm

Okay great – yeah we’ve set it up to add them to specific a list for that specific event, simply to send reminders and detailed information to people about the one thing they signed up for – we’re not using it to send them any marketing materials.

Thanks Josh. Fingers crossed this solves it.


Tony

  • Support Staff

October 24, 2016 at 4:31 am

Just to note, its possible to use the Registration CSV to import the missed registrations into your MailChimp list, take a look here:

https://eventespresso.com/wiki/how-to-import-registrations-into-mailchimp/

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Updated by  Tony 3 years, 2 months ago ago

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