Support

Home Forums Event Espresso Premium Mailchimp integration – no opt-in emails or confirmation

Mailchimp integration – no opt-in emails or confirmation

Posted: September 13, 2023 at 3:36 pm


hccc

September 13, 2023 at 3:36 pm

I’m having the same issue that I found on the support forum topic “MailChimp Integration Settings” posted on July 24, 2013, at 12:45 pm. I’ve set up MC integration and it is working as far as signing people up to our email list but when I tested it, I didn’t receive an opt-in or confirmation email regarding the e-news signup. I have double opt-in checked in the settings. I haven’t tried adding a group to MailChimp yet because I assume since that last support topic was from 2013 that bug would have been fixed. I also didn’t see anything saying that we need to create groups for the plugin to work.


Garth

  • Support Staff

September 13, 2023 at 3:56 pm

Hi there,

Can you clarify:

I have double opt-in checked in the settings

Does that mean you have the “Skip Double Opt-in emails.” setting checked or unchecked? https://www.screencast.com/t/4YM6turIQ


hccc

September 13, 2023 at 4:01 pm

I meant that it’s unchecked.


Garth

  • Support Staff

September 13, 2023 at 4:17 pm

Can you update your plugins and then test again?


hccc

September 13, 2023 at 4:37 pm

I see my email was added to Mailchimp but I still have not received an opt-in email. Unless it takes time for it to send?


Tony

  • Support Staff

September 13, 2023 at 4:40 pm

MailChimp fairly recently made changes t their API and we push an update for the MailChimp add-on to update the library we used when connecting to them to accommodate for those.

Can you update to the latest version of the MailChimp add-on?

I see my email was added to Mailchimp but I still have not received an opt-in email. Unless it takes time for it to send?

Not usually no…. have you previously been added to that list before?


hccc

September 13, 2023 at 4:44 pm

I updated the right before I ran the new test registration. I have been added to the list before but I unsubscribed myself before I registered for the last test event.


Tony

  • Support Staff

September 13, 2023 at 4:49 pm

IIRC that changes how MailChimp handle your subscription and they may not send the double opt in for it, although I could be wrong there.


hccc

September 13, 2023 at 4:59 pm

If that’s the case, how I can test it? I want to see what registrants are receiving.


hccc

September 14, 2023 at 4:19 pm

I deleted my email from Mailchimp and it’s not signing me up at all when I register.


Rio

  • Support Staff

September 15, 2023 at 3:20 am

Can you do two test. Did it work if you Skip double opt-in emails.?
https://monosnap.com/file/rmG0TOzpRK8dYmQFPgjU7JRHAY6TOF

Can you also confirm if you did set the mailchimp in your event page?
https://monosnap.com/file/okEtzRREpaNIkxizXchVPje971Qup5

thanks


hccc

September 15, 2023 at 10:05 am

Yes, it is set on the event page.
I checked skip opt-in, and it signed me up, but I still don’t know if the opt-in emails will work.


hccc

September 15, 2023 at 10:12 am

Interestingly, when I uncheck the skip opt-in it no longer signs me up on Mailchimp.


Rio

  • Support Staff

September 18, 2023 at 12:49 am

Sorry for the delay. Were you able to receive the sing-up in your inbox or spam?

We will also try to replicate this issue, and we will get back to you.

thanks


hccc

September 19, 2023 at 9:16 am

I finally received the opt-in email. Thank you everyone for your help!


Tony

  • Support Staff

September 21, 2023 at 4:23 am

That’s a little frustrating, the opt-in emails are usually fairly quick.

Either way I’m glad its working for you now, any further issues please let us know.

You must be logged in to reply to this support post. Sign In or Register for an Account

Event Espresso