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Mailchimp integration – no opt-in emails or confirmation

Posted: September 13, 2023 at 3:36 pm

Viewing 13 reply threads


hccc

September 13, 2023 at 3:36 pm

I’m having the same issue that I found on the support forum topic “MailChimp Integration Settings” posted on July 24, 2013, at 12:45 pm. I’ve set up MC integration and it is working as far as signing people up to our email list but when I tested it, I didn’t receive an opt-in or confirmation email regarding the e-news signup. I have double opt-in checked in the settings. I haven’t tried adding a group to MailChimp yet because I assume since that last support topic was from 2013 that bug would have been fixed. I also didn’t see anything saying that we need to create groups for the plugin to work.


Garth

  • Support Staff

September 13, 2023 at 3:56 pm

Hi there,

Can you clarify:

I have double opt-in checked in the settings

Does that mean you have the “Skip Double Opt-in emails.” setting checked or unchecked? https://www.screencast.com/t/4YM6turIQ


hccc

September 13, 2023 at 4:01 pm

I meant that it’s unchecked.


Garth

  • Support Staff

September 13, 2023 at 4:17 pm

Can you update your plugins and then test again?


hccc

September 13, 2023 at 4:37 pm

I see my email was added to Mailchimp but I still have not received an opt-in email. Unless it takes time for it to send?


Tony

  • Support Staff

September 13, 2023 at 4:40 pm

MailChimp fairly recently made changes t their API and we push an update for the MailChimp add-on to update the library we used when connecting to them to accommodate for those.

Can you update to the latest version of the MailChimp add-on?

I see my email was added to Mailchimp but I still have not received an opt-in email. Unless it takes time for it to send?

Not usually no…. have you previously been added to that list before?


hccc

September 13, 2023 at 4:44 pm

I updated the right before I ran the new test registration. I have been added to the list before but I unsubscribed myself before I registered for the last test event.


Tony

  • Support Staff

September 13, 2023 at 4:49 pm

IIRC that changes how MailChimp handle your subscription and they may not send the double opt in for it, although I could be wrong there.


hccc

September 13, 2023 at 4:59 pm

If that’s the case, how I can test it? I want to see what registrants are receiving.


hccc

September 14, 2023 at 4:19 pm

I deleted my email from Mailchimp and it’s not signing me up at all when I register.


Rio

  • Support Staff

September 15, 2023 at 3:20 am

Can you do two test. Did it work if you Skip double opt-in emails.?
https://monosnap.com/file/rmG0TOzpRK8dYmQFPgjU7JRHAY6TOF

Can you also confirm if you did set the mailchimp in your event page?
https://monosnap.com/file/okEtzRREpaNIkxizXchVPje971Qup5

thanks


hccc

September 15, 2023 at 10:05 am

Yes, it is set on the event page.
I checked skip opt-in, and it signed me up, but I still don’t know if the opt-in emails will work.


hccc

September 15, 2023 at 10:12 am

Interestingly, when I uncheck the skip opt-in it no longer signs me up on Mailchimp.


Rio

  • Support Staff

September 18, 2023 at 12:49 am

Sorry for the delay. Were you able to receive the sing-up in your inbox or spam?

We will also try to replicate this issue, and we will get back to you.

thanks


hccc

September 19, 2023 at 9:16 am

I finally received the opt-in email. Thank you everyone for your help!


Tony

  • Support Staff

September 21, 2023 at 4:23 am

That’s a little frustrating, the opt-in emails are usually fairly quick.

Either way I’m glad its working for you now, any further issues please let us know.

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