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hccc
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September 13, 2023 at 3:36 pm
I’m having the same issue that I found on the support forum topic “MailChimp Integration Settings” posted on July 24, 2013, at 12:45 pm. I’ve set up MC integration and it is working as far as signing people up to our email list but when I tested it, I didn’t receive an opt-in or confirmation email regarding the e-news signup. I have double opt-in checked in the settings. I haven’t tried adding a group to MailChimp yet because I assume since that last support topic was from 2013 that bug would have been fixed. I also didn’t see anything saying that we need to create groups for the plugin to work.
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Garth
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September 13, 2023 at 3:56 pm
Hi there,
Can you clarify:
I have double opt-in checked in the settings
Does that mean you have the “Skip Double Opt-in emails.” setting checked or unchecked? https://www.screencast.com/t/4YM6turIQ
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hccc
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September 13, 2023 at 4:01 pm
I meant that it’s unchecked.
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Garth
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September 13, 2023 at 4:17 pm
Can you update your plugins and then test again?
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hccc
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September 13, 2023 at 4:37 pm
I see my email was added to Mailchimp but I still have not received an opt-in email. Unless it takes time for it to send?
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Tony
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September 13, 2023 at 4:40 pm
MailChimp fairly recently made changes t their API and we push an update for the MailChimp add-on to update the library we used when connecting to them to accommodate for those.
Can you update to the latest version of the MailChimp add-on?
I see my email was added to Mailchimp but I still have not received an opt-in email. Unless it takes time for it to send?
Not usually no…. have you previously been added to that list before?
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hccc
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September 13, 2023 at 4:44 pm
I updated the right before I ran the new test registration. I have been added to the list before but I unsubscribed myself before I registered for the last test event.
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Tony
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September 13, 2023 at 4:49 pm
IIRC that changes how MailChimp handle your subscription and they may not send the double opt in for it, although I could be wrong there.
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hccc
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September 13, 2023 at 4:59 pm
If that’s the case, how I can test it? I want to see what registrants are receiving.
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hccc
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September 14, 2023 at 4:19 pm
I deleted my email from Mailchimp and it’s not signing me up at all when I register.
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Rio
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September 15, 2023 at 3:20 am
Can you do two test. Did it work if you Skip double opt-in emails.?
https://monosnap.com/file/rmG0TOzpRK8dYmQFPgjU7JRHAY6TOF
Can you also confirm if you did set the mailchimp in your event page?
https://monosnap.com/file/okEtzRREpaNIkxizXchVPje971Qup5
thanks
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hccc
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September 15, 2023 at 10:05 am
Yes, it is set on the event page.
I checked skip opt-in, and it signed me up, but I still don’t know if the opt-in emails will work.
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hccc
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September 15, 2023 at 10:12 am
Interestingly, when I uncheck the skip opt-in it no longer signs me up on Mailchimp.
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Rio
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September 18, 2023 at 12:49 am
Sorry for the delay. Were you able to receive the sing-up in your inbox or spam?
We will also try to replicate this issue, and we will get back to you.
thanks
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hccc
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September 19, 2023 at 9:16 am
I finally received the opt-in email. Thank you everyone for your help!
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Tony
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September 21, 2023 at 4:23 am
That’s a little frustrating, the opt-in emails are usually fairly quick.
Either way I’m glad its working for you now, any further issues please let us know.
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