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Mailchimp groups are not shown any more

Posted: July 15, 2019 at 5:40 am


Joost

July 15, 2019 at 5:40 am

Since recently, most likely since the recent update of the Mailchimp plugin, we do not see the mailchimp groups anymore, at least for our main mailchimp audience. This is a fairly large list, 1940 subscribers and 2060 contacts and 27 groups. With a test group of just one contact and three groups, the groups are correctly shown. So I suspect there is a hidden maximum of, most likely, groups. I already deleted some groups but without success. Any thoughts?


Tony

  • Support Staff

July 15, 2019 at 7:29 am

Hi Joost,

When you say you have 27 groups, is that 27 separate ‘groups’, each with their own groups within them, or 27 interests within a single group? I’m trying to use the MailChimp terminology as they’ve changed it and in my opinion, it’s a little confusing.

Also, are your groups set to be hidden? – https://monosnap.com/file/miFP3roQE6fL4CYgcZ54Jp1aj2Y3vg

Note you cant change a group to not be hidden, but if your’s are hidden, that is why they are not displaying on the MailChimp add-on. I’m checking into why currently.


Joost

July 15, 2019 at 1:13 pm

Hi Tony,
Yes, you are right. The mailchimp terminology is ambiguous. Within the main list (= audience) we have one single (main) group, that contains 27 subgroups, what you call interests. Mailchimp calls both ‘groups’.

But strangely enough, the main group says ‘hidden’ indeed. I have absolutely no clue how this happened. As I said, it all worked perfectly until a few weeks ago. Could it be that the pervious version of the plugin ignored the hidden status? And according to you I can’t unhide a mailchimp group? Seems like we’re in trouble…. I’ll check it out further on the mailchimp site.


Joost

July 15, 2019 at 1:25 pm

Hi Tony,

I found this on the Mailchimp site: https://mailchimp.com/help/hide-groups-on-signup-forms/ This gives a (bit obscure) way to unhide subgroups. Strangely, if I unhide just one subgroup, suddenly all subgroups appear in EE. If have no clue what has happened and is happening now, but for now it seems to work. Perhaps still doublecheck the Mailchimp plugin?


Tony

  • Support Staff

July 16, 2019 at 3:24 am

Yes, you are right. The mailchimp terminology is ambiguous. Within the main list (= audience) we have one single (main) group, that contains 27 subgroups, what you call interests. Mailchimp calls both ‘groups’.

MailChimp actually call them both when you combine the API with the site.

The API still refers to lists, as lists, as you mention the site now calls them Audiences.

The single main group you have is called an interest category, the site calls them groups.

You’re subgroups are called interests, which again, the site also refers to as groups (Groups Groups?)

Confusing? Yep! There will be valid reasoning for MC to have named it like this and it will all likely be changed over time again, but that doesn’t make it any easier to follow 🙂

But strangely enough, the main group says ‘hidden’ indeed. I have absolutely no clue how this happened.

It’s likely been like that from the beginning.

As I said, it all worked perfectly until a few weeks ago. Could it be that the pervious version of the plugin ignored the hidden status?

We recently released an update to the MailChimp plugin which finally switched over to using the v3 of the MailChimp API, at the time when I replied above I wasn’t sure but can now confirm that the new version ignores hidden groups.

I’ve opened pull request to fix that.

And according to you I can’t unhide a mailchimp group? …. I found this on the Mailchimp site: https://mailchimp.com/help/hide-groups-on-signup-forms/ This gives a (bit obscure) way to unhide subgroups.

Nice find! That is rather obscure.

Strangely, if I unhide just one subgroup, suddenly all subgroups appear in EE.

I don’t think you can set specific subgroups/interests visibility, as far as I know, it’s all based on the ‘Group’/’interest category’ visibility, so changing one changes all of them for that Group.

I may well be wrong though so please do correct me if you know more 🙂

If have no clue what has happened and is happening now, but for now it seems to work. Perhaps still doublecheck the Mailchimp plugin?

I’m glad you found a workaround for this and I’m sorry you got caught up in it, the next version of the MailChimp add-on will include those groups by default.


Joost

July 16, 2019 at 3:39 am

Hi Tony,

Thanks for the prompt replies. I’m always very happy with the great support by EE. I’m fine for now but for future users an update of the plugin would be great.

Thanks!

Joost


Marcia Chadly

July 23, 2019 at 4:38 pm

I just noticed this problem. I really do want the Mailchimp groups to be hidden so that they are not shown in the signup form. When will this problem be fixed?
Thank you, Marcia Chadly


Tony

  • Support Staff

July 24, 2019 at 6:09 am

Hi Marcia,

We’ve just pushed an updated for the MailChimp add-on that will show all hidden groups and merge fields on the event editor.

Please update to the latest version of the MailChimp add-on (2.4.3.p).

If you don’t see a plugin update notice just yet, go to Event Espresso -> General Settings and hit save. The notice should then show and allow you to update.


Marcia Chadly

July 24, 2019 at 9:44 am

Thank you! Marcia

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Updated by  Marcia Chadly 4 months, 3 weeks ago ago

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