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Mailchimp API Keeps Disconnecting From Event Expresso (TONY – SUPPORT STAFF)

Posted: July 28, 2022 at 10:43 pm


emileeek

July 28, 2022 at 10:43 pm

Hey Tony,

Please view the previous discussion we had about the mailchimp issue I was experiencing. You said to contact you when the issue occured, after about a month now, the issue has happened again. See your prev comment below:

Is now not as clear cut 🙂

Is it ‘just’ the key that gets removed or does the MailChimp Mailchimp setting completely revert to default? If unsure, check say the ‘Skip double opt-in emails’ checkbox for now and when the key vanishes again see if that option also reverts (if it does it likely means the Mailchimp config is being dropped from the database somehow).

Is there a pattern to when this is happening? For example, does the key disappear after a set amount of time and if so, do you have any security plugins running around those dates?

It’s also possible your host is doing some kind of scan on the database and doesn’t like the API key (I don’t know why they wouldn’t but the above isn’t something I can reproduce so I’m trying to think of possible causes for this).

If its completely random, does anyone else have access to the EE settings? Again, I’m not pointing the finger at anyone else, but if so, it’s worth checking they have the correct permissions on their account and aren’t somehow managing to loads the settings page but then on save done have permissions to do so and it wipes the settings (that in itself would be odd anyway)


Tony

  • Support Staff

July 29, 2022 at 6:06 am

Hey there 🙂

Can I take a look over the log entries on the site?

If so you can send temp login details over using this form:

https://eventespresso.com/send-login-details/


emileeek

August 1, 2022 at 3:22 pm

Hey Tony,

Please confirm that you have recevied the details from the form. Thanks


Tony

  • Support Staff

August 2, 2022 at 8:36 am

Hi there,

I have received them thank you, however as I’m based in the UK the site currently blocks access from me.

I’ve emailed you my IP address, if you could add that t the whitelist and let me know when its done I’ll take a look.


emileeek

August 3, 2022 at 4:44 pm

hey Tony, this has been done. Please confirm


Tony

  • Support Staff

August 4, 2022 at 9:56 am

Unfortunately, the log doesn’t show anything useful, just that the key is there and then not.

It does show that a lot of your subscription calls are failing due to an issue with a BIRTHDAY and PHONE merge field.

Can you read the key in the settings? And or post it here in a private reply so I can read it if it’s removed when checking.


emileeek

August 7, 2022 at 4:10 pm

Hey Tony,

Please check your email, still awaiting your reply


emileeek

August 9, 2022 at 4:49 pm

Still haven’t heard back from you tony, please check your email


Tony

  • Support Staff

August 10, 2022 at 7:24 am

Sigh, my apologies, there’s a typo in my reply.

Can you re-add the key in the settings?

Re-add the API key into the Mailchimp settings and/or post it here so I can add it back in. I’d like to add the key and re-save the settings to confirm the key saves and nothing is going on there.


emileeek

August 10, 2022 at 3:50 pm

Check your email Tony, please confirm if you recevied it.


Tony

  • Support Staff

August 11, 2022 at 2:48 pm

I’ve replied to your email 🙂

Just to note, there no fix we can provide for this currently as we don’t know what is causing it, I can’t reproduce it on any of my test sites and no other reports of this issue have been made.

So, we need to narrow down what is causing the key to be wiped out and then go from there.


emileeek

August 15, 2022 at 5:04 pm

Hey Tony,

Still waiting for you to send the updated plugin to us so we can test it please. thanks

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