Support

August 28, 2023 at 8:26 am

Hi there,

The August update should have fixed this.

Can I take a quick look at the log entries for Mailchimp on your site?

If so you can send temp login details using this form:

https://eventespresso.com/send-login-details/

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Side note – We’ve been reworking the Mailchimp add-on since the above notice to update the SDK it uses, that’s currently under review/testing but I can send you a copy of that version if you’d like to test it.

August 29, 2023 at 9:38 am

Hope you don’t mind me jumping into this string but I’m in exactly the same situation. I posted on 12th July to report Mailchimp’s Change to API email, that string is now closed, my plugins are up to date but Invalid Mailchimp API showed since last Friday, 25th Aug.

I’m keen to know what the resolution is, could you keep me updated.

Thanks,

Brooke

August 30, 2023 at 2:41 am

Hi Brook,

Apologies, I set the post to private but tried to allow it for you, I guess I didnt work.

I’ve set the post to be public above.

August 31, 2023 at 6:16 am

Hi,

I’ve had problems with bookings overnight and tested since. This plugin is not working for me and causing issues.

From my bookings overnight I saw the following issues:

The information didn’t port to Mailchimp as it should have done

On the transactions page for every transaction since, in the “Attendees Registered in this Transaction” section it shows: “For some reason, there are no attendees registered for this transaction. Likely the registration was abandoned in process.”

Payment has been processed successfully for each order and the names of the ticket holders are showing on the Registrations pages. However, some customers duplicated bookings as they didn’t think their payment had been processed.

When I tested (downloaded Mailchimp plugin enabled), an error message displayed on the registration page saying the registration could not be completed and I didn’t reach the completion page, although my booking was registered on the backend.

When I disabled the plugin I processed a transaction without any issues.

Can you take another look, please?

Thanks, Brooke

August 31, 2023 at 7:12 am

Hi Tony,

Thanks for the quick reply. These 2 errors started appearing in the error log since yesterday:

PHP Fatal error: Uncaught TypeError: Argument 1 passed to EE_MCI_Controller::_mci_get_registrations() must be an instance of mixed, instance of EE_Checkout given, called in /nas/content/live/swingdance/wp-content/plugins/eea-mailchimp-pr/lib/EE_MCI_Controller.class.php on line 173 and defined in /nas/content/live/swingdance/wp-content/plugins/eea-mailchimp-pr/lib/EE_MCI_Controller.class.php:124\nStack trace:\n#0 /nas/content/live/swingdance/wp-content/plugins/eea-mailchimp-pr/lib/EE_MCI_Controller.class.php(173): EE_MCI_Controller->_mci_get_registrations(Object(EE_Checkout))\n#1 /nas/content/live/swingdance/wp-content/plugins/eea-mailchimp-pr/EED_Mailchimp.module.php(254): EE_MCI_Controller->mci_submit_to_mailchimp(Object(EE_Checkout))\n#2 /nas/content/live/swingdance/wp-includes/class-wp-hook.php(310): EED_Mailchimp::espresso_mailchimp_submit_to_mc(Object(EE_Checkout), Array)\n#3 /nas/content/live/swingdance/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)\n#4 /nas/content/live/swingdance/wp-includes/plugin. in /nas/content/live/swingdance/wp-content/plugins/eea-mailchimp-pr/lib/EE_MCI_Controller.class.php on line 124, referer: https://theswingdancecompany.co.uk/registration-checkout-2/?uts=1693419836&step=payment_options

AH01276: Cannot serve directory /nas/content/live/swingdance/wp-admin/css/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive, referer: binance.com

There were a couple of other things that don’t obviously reference Mailchimp or EE and only showed a couple of times.

Let me know if there’s anything else I can provide that will help you.

Thanks, Brooke

September 1, 2023 at 3:03 am

Thanks Tony, seems good atm. I will let you know if any new issues arise.