Support

Home Forums Event Espresso Premium Lots of problems with Message formatting

Lots of problems with Message formatting

Posted: May 11, 2018 at 4:21 am


iwbnet

May 11, 2018 at 4:21 am

We seem to continue to have formatting issues with our message templates. We are running 4 separate events and use custom message templates for each but we are constantly having issues with the formatting of the messages, the View Invoice button not working, the formatting of the Invoice & Receipt are terrible, images don’t load. Is anyone able to assist with this? I find the Message Templates seem to cause the most issue.


Josh

  • Support Staff

May 11, 2018 at 5:48 am

Hi there,

Usually these issues are caused by your web host having allow_url_fopen disabled on the server. The PDFs are generated using DOMPDF which requires allow_url_fopen to be enabled to load in the images and styles.


iwbnet

May 11, 2018 at 5:35 pm

I checked this setting awhile ago and it’s already enabled.
Its not just the PDF’s, it’s also just the basic message templates that attendees receive when they register, or when they pay.
The ability to format these to look nice seems to be more difficult than it should be and because we have 4 events, we have 4 versions for each message template.
The View Invoice button works on some message templates and doesn’t on others.


iwbnet

May 11, 2018 at 5:37 pm

I have double checked this setting again and we are running PHP v7.0 and can see allow_url_fopen is set to On within the PHP Options.


Josh

  • Support Staff

May 11, 2018 at 7:31 pm

Can you post a link to an event where we can do a registration test to investigate further?

The support post ‘Lots of problems with Message formatting’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!