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Christian Vento
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August 13, 2012 at 1:58 pm
Last week we had issues with adding additional attendees but fix seems to have knocked out the Featured Content glider on our Homepage. My programmer is gone for the week. Desperate for help. Any suggestions?
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This topic was modified 12 years, 3 months ago by
 Josh. Reason: not a pre-sales question
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Josh
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August 13, 2012 at 2:20 pm
That sounds more like an issue with the theme than Event Espresso. The best place to get theme support would be from the theme author. If they refuse to help, we might be able to fix it. We generally require the purchase of a support token to fix third party themes.
If you can post a link to the home page, I can take a quick look and suggest a fix if it’s something I can find from the front-end.
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Christian Vento
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August 13, 2012 at 2:30 pm
http://staytarrantcounty.com/#main-post-3
Let me know if this isn’t what you need.
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Christian Vento
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August 13, 2012 at 2:45 pm
Solostream is author, can’t get help from them.
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Sidney Harrell
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August 14, 2012 at 12:20 am
Hey Christian,
It’s definitely a jQuery no-conflict problem. I’m seeing this error in the console on that page:
“Uncaught TypeError: Property ‘$’ of object [object Window] is not a function”
coming from the theme’s javascript files. WordPress and Event Espresso use the jQuery “no-conflict” mode (http://codex.wordpress.org/Function_Reference/wp_enqueue_script#jQuery_noConflict_wrappers) and WordPress recommends that theme authors do the same in order to avoid this problem. If you would like to purchase a priority support token, we can go into the theme files and fix it for you.
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Christian Vento
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August 14, 2012 at 8:17 am
found the info on support tokens. can you give me an estimate of when this could be completed?
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Garth
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August 14, 2012 at 9:58 am
HI Christian,
If you buy a support token we can probably have it done within the next 36 hours (if not by the end of the day).
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Christian Vento
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August 20, 2012 at 11:22 am
Hey, Garth.
I just purchased a support token. Please fix our Featured Content Slider!! Please let me know what you need to accomplish this. Thank you!
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Garth
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August 20, 2012 at 2:48 pm
Sidney sent you an email asking for FTP credentials. Can you reply to him, please?
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