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Geoff Sharp
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April 23, 2013 at 8:51 pm
I have been registering several attendees for one of our events. I am logged off our website (so like I’m a member of the public). I have registered for two tickets at a time. When I go back into the website and open the event overview and the list of attendees I only find the final pair of tickets I registered for. All the confirmation emails however that were produced (tried several different addresses) arrived. What can I do… HELP!!!
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Dean
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April 24, 2013 at 6:28 am
Hi,
So to clarify – you are registering for 2 events and one events worth of attendees are not showing?
Can you go the Event Espresso menu and System Status. At the top of the page is a Generate Report button, please click it, copy the results and paste them here.
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Geoff Sharp
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April 26, 2013 at 5:45 pm
Hi Dean,
This might take some time 🙂 Different time zones and me working odd hours 🙂
I’m only registering for one event but I’m registering for several couples, one pair at a time.
Does that make sense?
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Geoff Sharp
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April 26, 2013 at 5:46 pm
`
=============================================================================================
Versions
=============================================================================================
Event Espresso version: 3.1.31.1
WordPress version: WP 3.5.1
Installed plugins: Advanced Custom Fields: Repeater Field by Elliot Condon version 1.0.1, Advanced Custom Fields UnitedWay by Elliot Condon version 4.0.3 United Way Version, AnythingSlider for WordPress by Jacob Dubail version 0.6.8, Duplicate Post by Enrico Battocchi version 2.4.1, Event Espresso – Calendar by Event Espresso version 2.0.4, Event Espresso – Social Coupons by Seth Shoultes version 1.5.3, Event Espresso – MailChimp Integration by version 1.0.4, Event Espresso – Members Addon by Event Espresso version 1.9.7, Event Espresso – Multi Event Registration by Seth Shoultes version 1.0.4, Event Espresso – Permissions by Event Espresso version 1.5.3, Event Espresso – Social Media by Seth Shoultes version 1.1.4, Event Espresso – Ticketing by Event Espresso version 2.0.9, Event Espresso by Event Espresso version 3.1.31.1, Regenerate Thumbnails by Viper007Bond version 2.2.4, United Way Accordian Widget by Marc Castles version 1, WP-reCAPTCHA by Jorge Peña version 3.1.6, Categories to Tags Converter Importer by wordpressdotorg version 0.5
=============================================================================================
Settings
=============================================================================================
Home URL: http://unitedwayballarat.org.au
Site URL: http://unitedwayballarat.org.au
=============================================================================================
Registration Pages
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Event Page: #138 – http://unitedwayballarat.org.au/events/event-registration
Payment/Thank You Page: #139 – http://unitedwayballarat.org.au/events/thank-you
Transaction Notification Page: #141 – http://unitedwayballarat.org.au/events/transactions
Cancel Return Page: #140 – http://unitedwayballarat.org.au/events/registration-cancelled
=============================================================================================
Server Environment
=============================================================================================
PHP Version: 5.3.18
Server Software: Apache/2.2.23 (Unix) mod_ssl/2.2.23 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
WP Max Upload Size: 20MB
Server upload_max_filesize: 20MB
Server post_max_size: 40MB
WP Memory Limit: 500MB
WP Debug Mode: No
Espresso Logging: Log directory is writable.
=============================================================================================
PHP Sessions
=============================================================================================
Session save path: does not exist – contact your host to resolve the problem.
Session name: PHPSESSID
=============================================================================================
Remote Posting/IPN
=============================================================================================
fsockopen/cURL:
Your server has fsockopen and cURL enabled.
`
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Dean
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April 29, 2013 at 3:38 am
Session save path: does not exist – contact your host to resolve the problem.
I would say that this is a good starting point, without the ability to save sessions it could be that the plugin is reacting to it by not saving the attendees correctly, especially if using Multiple Event Registration.
We cant fix it from here, as the message states, you will need to contact your host about getting the TMP (or whatever their session directory is called) made writable.
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