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Ronald Garrison
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February 7, 2019 at 3:21 am
I am having an issue I have the wrong logo showing on my PDF invoices. When I look in Event Espresso – General Settings, Company Logo the logo I want is there but that is not the logo that is appearing on the PDFs am i looking in the wrong place I have gone thru every tab on EE and can’t find where to change this.
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Tony
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February 7, 2019 at 4:55 am
Hi there,
The invoice payment method itself can have a logo set which overrides the company logo.
Go to Event Espresso -> Payment methods -> Invoice.
In the settings you’ll find a ‘Logo Image’ field, is the ‘incorrect’ image set there? Is so you can set that field to nothing and save, EE will then use the Company Logo set in General Settings.
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Ronald Garrison
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February 7, 2019 at 6:55 am
I am not seeing Invoice in Payment Methods. It is using the Default Logo for the website and that isn’t what I want it to use for this event. So how can I find or put the invoice method there?
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Tony
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February 7, 2019 at 6:57 am
Can you post a link to one of the invoices so I can view it, please?
If preferred you can mark your reply private.
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Ronald Garrison
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February 7, 2019 at 7:01 am
This reply has been marked as private.
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Ronald Garrison
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February 7, 2019 at 7:01 am
Done let me know if you received it.
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Tony
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February 7, 2019 at 7:06 am
I did thank you and that’s the standard Invoice payment method.
If you don’t see it in payment methods, what do you see?
This is how it should look – https://monosnap.com/file/Z2jIrmXuRfKktKgskZpjh7bWo6QkTL
Although it changes slightly depending on the payment method add-ons installed on the site.
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Ronald Garrison
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February 7, 2019 at 7:13 am
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Tony
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February 7, 2019 at 7:25 am
Administrative-Complimentary isn’t a default payment method but could well be the Invoice payment method renamed.
Click on that, what does it have as the settings title? – https://take.ms/DgZJN
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Tony
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February 7, 2019 at 7:27 am
In fact, the above could well just show the same if the Admin name has been changed.
Edit – Administrative-Complimentary is the Invoice Payment method that someone has renamed, you can set the logo within that payment method’s settings.
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Ronald Garrison
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February 7, 2019 at 7:30 am
Doh that is it, that was me we use that for billing our staff geesh. Is that going to cause any other issues? Can I copy that to make a duplicate
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Tony
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February 7, 2019 at 7:38 am
Is that going to cause any other issues?
Anyone that uses an invoice payment method it will show up as ‘Administrative-Complimentary’ but other than that, no issues.
Can I copy that to make a duplicate
We have an addon (Payment methods pro) which allows you to create duplicate payment methods and then set specific payment methods on specific events, however, to be honest, that sounds like it may just complicate the above further.
Are you only using that invoice payment method in the admin? It’s not enabled for front end registrations?
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Ronald Garrison
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February 7, 2019 at 7:57 am
Yes it is just in admin section they can not choose that on front end.
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Tony
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February 7, 2019 at 8:04 am
Then I can’t think of any issues that would force you to change that back to invoice, doing so would mean that any payment made using that payment method would then show up as Invoice rather than ‘Administrative-Complimentary’ would may cause more issues for you than leaving it as is.
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Ronald Garrison
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February 7, 2019 at 11:25 am
Thank you makr this as resolved.
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