Support

Home Forums Event Espresso Premium Logo Image Not Loading on Invoice

Logo Image Not Loading on Invoice

Posted: December 13, 2018 at 3:27 pm


Josh

  • Support Staff

December 13, 2018 at 4:27 pm

Hi Laura,

Can you check the template editor for the Invoice in Event Espresso > Messages > Default Message Templates? The old URL may still be set there.


Carolina Epicurean Events

December 13, 2018 at 4:57 pm

Hi Josh. Thanks for replying so quickly!

I see [INVOICE_LOGO] there, but not a url. Any other ideas?

[INVOICE_RECEIPT_SWITCHER_BUTTON] [DISPLAY_PDF_BUTTON]

[INVOICE_LOGO]
*redacted*


Josh

  • Support Staff

December 13, 2018 at 5:23 pm

May I ask what’s the URL that’s set for the logo in Event Espresso > General Settings, and what’s the URL that’s set for the logo in Event Espresso > Payment Methods > Invoice Settings?


Carolina Epicurean Events

December 13, 2018 at 5:51 pm

General Settings: https://carolinaepicurean.com/wp-content/uploads/2018/12/CEE_Horizontal_Logo175s.jpg

Payment Methods: https://carolinaepicurean.com/wp-content/uploads/2018/12/CEE_Horizontal_Logo175s.jpg

I’m hosting the image on another site. It was my latest attempt at a fix. The correct image shows under the spot where the url is entered in both places.


Josh

  • Support Staff

December 13, 2018 at 6:08 pm

Thank you.

One way to fix this will be to go in to the template editor for the Invoice in Event Espresso > Messages > Default Message Templates, then remove:
[INVOICE_LOGO]
and replace with:
<img class="logo screen" src="https://carolinaepicurean.com/wp-content/uploads/2018/12/CEE_Horizontal_Logo175s.jpg" alt="logo">

Then click the save button.


Carolina Epicurean Events

December 13, 2018 at 9:11 pm

That worked beautifully, Josh.

I don’t know what time zone you’re in, but I very much appreciate you sticking with me on this and getting it resolved.

Thank you again very much,
Laura


Josh

  • Support Staff

December 14, 2018 at 6:58 am

I’m glad to hear that worked.


Carolina Epicurean Events

December 14, 2018 at 7:15 am

Yes, it worked. I could see the logo on the Invoice on my computer screen. It worked as long as I downloaded the PDF. The error happened again if I clicked the “Receipt” button.

This fix will get me through the current event I’m producing. After that, I may do a little more work on the issue.

Thanks again, Josh.
Laura


Josh

  • Support Staff

December 14, 2018 at 7:19 am

Hi Laura,

The same fix can be applied to the Receipt template in Event Espresso > Messages > Default Message templates.


Carolina Epicurean Events

December 14, 2018 at 7:45 am

Well, that makes perfect sense. I’m feeling a big “Duh” right now. Haha. I’ll take care of that today. You’re the best, Josh.

The support post ‘Logo Image Not Loading on Invoice’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Carolina Epicurean Events 11 months ago ago

Topic Tags

Notifications

This topic is:
pending
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.