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Carolina Epicurean Events
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December 13, 2018 at 3:27 pm
Our logo was loading on Invoices, but now it’s not because the image was deleted from the site. I’ve been trying to load a new logo, but not having any luck. I’m getting the following message, which references the old image:
Warning: getimagesize(http://carolinaepicureanevents.com/wp-content/uploads/2013/07/CEE_Horizontal_Logo350-300×97.jpg): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found in /home4/carolina/public_html/carolinaepicureanevents.com/wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Transaction_Shortcodes.lib.php on line 499
I’ve entered the image in General Settings, Payment Methods, and both, replaced the image, hosted it on a remote site, cleared all cache, but no joy. Here’s my “Important Information”:
WordPress Version: 5.0.1
PHP Version: 5.6.30
MySQL Version: 5.6.41
Event Espresso Version: 4.9.75.p
WordPress Address (URL): https://carolinaepicureanevents.com
Site address (URL): https://carolinaepicureanevents.com
Your help is appreciated!
Thank you,
Laura
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Josh
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December 13, 2018 at 4:27 pm
Hi Laura,
Can you check the template editor for the Invoice in Event Espresso > Messages > Default Message Templates? The old URL may still be set there.
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Carolina Epicurean Events
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December 13, 2018 at 4:57 pm
Hi Josh. Thanks for replying so quickly!
I see [INVOICE_LOGO] there, but not a url. Any other ideas?
[INVOICE_RECEIPT_SWITCHER_BUTTON] [DISPLAY_PDF_BUTTON]
[INVOICE_LOGO]
*redacted*
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Josh
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December 13, 2018 at 5:23 pm
May I ask what’s the URL that’s set for the logo in Event Espresso > General Settings, and what’s the URL that’s set for the logo in Event Espresso > Payment Methods > Invoice Settings?
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Carolina Epicurean Events
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December 13, 2018 at 5:51 pm
General Settings: https://carolinaepicurean.com/wp-content/uploads/2018/12/CEE_Horizontal_Logo175s.jpg
Payment Methods: https://carolinaepicurean.com/wp-content/uploads/2018/12/CEE_Horizontal_Logo175s.jpg
I’m hosting the image on another site. It was my latest attempt at a fix. The correct image shows under the spot where the url is entered in both places.
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Josh
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December 13, 2018 at 6:08 pm
Thank you.
One way to fix this will be to go in to the template editor for the Invoice in Event Espresso > Messages > Default Message Templates, then remove:
[INVOICE_LOGO]
and replace with:
<img class="logo screen" src="https://carolinaepicurean.com/wp-content/uploads/2018/12/CEE_Horizontal_Logo175s.jpg" alt="logo">
Then click the save button.
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Carolina Epicurean Events
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December 13, 2018 at 9:11 pm
That worked beautifully, Josh.
I don’t know what time zone you’re in, but I very much appreciate you sticking with me on this and getting it resolved.
Thank you again very much,
Laura
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Josh
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December 14, 2018 at 6:58 am
I’m glad to hear that worked.
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Carolina Epicurean Events
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December 14, 2018 at 7:15 am
Yes, it worked. I could see the logo on the Invoice on my computer screen. It worked as long as I downloaded the PDF. The error happened again if I clicked the “Receipt” button.
This fix will get me through the current event I’m producing. After that, I may do a little more work on the issue.
Thanks again, Josh.
Laura
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Josh
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December 14, 2018 at 7:19 am
Hi Laura,
The same fix can be applied to the Receipt template in Event Espresso > Messages > Default Message templates.
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Carolina Epicurean Events
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December 14, 2018 at 7:45 am
Well, that makes perfect sense. I’m feeling a big “Duh” right now. Haha. I’ll take care of that today. You’re the best, Josh.
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