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Loading Time to Payment Page

Posted: July 8, 2019 at 1:28 pm


thinkbiglearnsmart

July 8, 2019 at 1:28 pm

Hello!

We have Event Espresso 3 currently on our website.

Once we complete the registration button and click submit, sometimes it takes 30 seconds or before loading to the payment page.

This is a problem because many people think that their registration didn’t go through so they click the button again and get double registered.

Is there any way we can add a loading screen or message to let them know that their request/registration is processing?

Any guidance would be greatly appreciated! Thank you!


Josh

  • Support Staff

July 8, 2019 at 1:35 pm

Hi,

I can advise to update to Event Espresso 4. If you need to stay on Event Espresso 3 for a little while longer what you could do is update the server to PHP 7, which is must faster than PHP 5.


thinkbiglearnsmart

July 11, 2019 at 7:59 am

Hi,

Okay, I will look into this, but is there any way to display a line of text showing that we are processing the request?

Thanks!


Josh

  • Support Staff

July 11, 2019 at 8:35 am

You could add a plugin like this one:

https://wordpress.org/plugins/loftloader/

which will add a loading animation. The premium upgrade for that plugin also allows for adding a custom message.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Josh 3 months, 2 weeks ago ago

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