Home › Forums › Event Espresso Premium › Loading Time to Payment Page
Posted: July 8, 2019 at 1:28 pm
EE3 Business License
July 8, 2019 at 1:28 pm
We have Event Espresso 3 currently on our website.
Once we complete the registration button and click submit, sometimes it takes 30 seconds or before loading to the payment page.
This is a problem because many people think that their registration didn’t go through so they click the button again and get double registered.
Is there any way we can add a loading screen or message to let them know that their request/registration is processing?
Any guidance would be greatly appreciated! Thank you!
July 8, 2019 at 1:35 pm
I can advise to update to Event Espresso 4. If you need to stay on Event Espresso 3 for a little while longer what you could do is update the server to PHP 7, which is must faster than PHP 5.
July 11, 2019 at 7:59 am
Okay, I will look into this, but is there any way to display a line of text showing that we are processing the request?
July 11, 2019 at 8:35 am
You could add a plugin like this one:
which will add a loading animation. The premium upgrade for that plugin also allows for adding a custom message.
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Updated by Josh 1 week ago ago