Support

December 19, 2013 at 12:36 pm

Hello Al,

Can you try changing the filters to Show All Complete/Incomplete and let us know whether that works?

December 19, 2013 at 2:22 pm

Hi Al,

I’m going to test this on my testing site. Just need some info from you. Has the event passed? What was the payment status? Is this happening for all attendees?

December 20, 2013 at 3:48 am

Hi,

I logged in and did some random testing and couldn’t see any issues. Could you provide a specific name or two that you are struggling to see, so we can test those please?

December 21, 2013 at 1:17 pm

Hi Al,

I logged in and could find that attendee, although it is a little confusing. Using the the steps from my previous reply, plus a slight change at the end.

If you go to Event Overview (Do not click All Attendees) http://d.pr/i/x3b7

Now setup the status filter to ‘All (Active/Inactive)’ and the DB retrieval field to ‘500’ then click filter status.

*This loads all the events from the database, and the total number of attendees.

Now click the All attendees button.

Now this is were I think it is a little confusing.

Although it would seem you are searching all attendees your actually not. You are searching however many rows of attendees you have set to retrieve (in this case due to 500 above), so we are searching through 500 attendees out of the total number of attendees, the ‘Next 500 Rows’ button pulls the next 500 rows for the live search to search through and so on.

You can test this by setting the number to 250, and pressing Retrieve. The attendee will not be found, click ‘Next 250 Rows’ and they will be.

I do think its rather confusing and have created a ticket to see what can be done to improve on this.

Now the solution would be to select ‘All’ and then retrieve, allowing you to search all attendees. Problem is this your server can’t handle 30,000 attendees at once.

Next problem is that 500 rows is currently the max for the dropdown other than ‘All’.

30,000/500 = 60 so worse case scenario to find an attendee you would need to retrieve the next set of rows 60 times.

You can change the rows EE retrieves to a higher number (say 5000) which reduces the amount of times you’d need to retrieve the rows to 6. However, each time you retrieve the rows it will take a little time to pull in all the information.

If you go to event-espresso/includes/admin-files/admin_reports_filters.php line 269

$rows = array( 5=>5, 50 => 50, 100 => 100, 250 => 250, 500 => 500, 100000 => 'all' );

Add a number of rows to retrieve, say 5000.

$rows = array( 5=>5, 50 => 50, 100 => 100, 250 => 250, 500 => 500, 5000 => 5000, 100000 => 'all' );

You can then select that from the drop down and see how the page responds. Try upping the number and see how the page responds or if it takes too long to retrieve the info.

The other option would be to write a custom query to search the attendees database based on a given input (attendee name for example) then display that single attendee. However this is not currently something EE supports so would require custom development.