Support

November 1, 2018 at 7:27 am

Good Morning

Once the event is finished, when exporting records to csv, all the data appear, except name, surname, and email.
I check the database, and see that the table wp_events_attendee has disappeared.
How could it have disappeared? This is very serious, we do not have information of the assistants to the event, more than two thousand people.
During the event, these tables existed, since the search of records by name and surname to print the ticket worked, it was after the end of the event that they disappeared.
On the other hand, I see that from the mobile app I can see the names and surnames of the attendees of the event, what tables do you get them from and how can I relate them to the ones of the records without first and last name? Can I get the ATT_ID or the TXN_ID or the REG_code from the tables in the mobile app?
It is not the first database problem we have had since installing EE4 and it already makes us doubt its security in the face of upcoming events, last week we reported the error of not being able to create new events …
Thank you.