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Terri Lynn
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September 14, 2015 at 5:50 pm
I have created a new event and have not been able to link the payment page to the registration page to finalize the transaction and receive payment. Any help would be great.
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Tony
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September 15, 2015 at 1:17 am
Hi Terri,
This should be done automatically, can you link me to one of your events so I can take a look please?
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Terri Lynn
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September 15, 2015 at 5:54 am
How do I do that?
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Tony
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September 15, 2015 at 5:58 am
Just copy the url within the address bar of your browser and add it here.
Like this: https://mysuper.eventsmart.com/events/tony-test-event/
Or just include a link to your site and I can find it from there.
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Terri Lynn
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September 16, 2015 at 8:11 pm
**Removed** — Tony
-
This reply was modified 9 years, 2 months ago by
 Tony. Reason: Removed link
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Tony
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September 17, 2015 at 4:11 am
Hi Terri,
I have removed the link from public view, support staff can still view it.
Can you edit this page – https://coachwootten.com/?page_id=1573
(If logged in when viewing the page just click the Edit Page button on the admin bar)
What do you see in the editor?
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Tony
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September 17, 2015 at 4:13 am
Also when doing the above (regardless of what you view in the editor) don’t make any changes to the page but click to update it anyway.
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Terri Lynn
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September 17, 2015 at 5:15 am
Yes, it will let me edit it. I see “[ESPRESSO_REG_PAGE event_id=15]” when I click edit page. On the actual page though it has the correct registration information, but the tuition is not showing up at the top. Where do I click to update…I see the publish button.
Thank you
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Tony
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September 17, 2015 at 6:58 am
Hmm, it sounds like EE has been setup incorrectly, or the critical pages have been changed to use the incorrect shortcodes.
Could I take a look at this? If so please send temporary login details using this form:
https://eventespresso.com/send-login-details/
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Terri Lynn
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September 17, 2015 at 11:33 am
Thank you Tony for your help. However, how do I determine which bank account the payments through flow through?
Our Overnight Camps and Father Son Camp are separate from our Day Camp, Clinics, and Tournaments. How do I make sure that the payments are put into the correct accounts?
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Terri Lynn
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September 17, 2015 at 11:50 am
How do I correct on the registration form where the tuition is missing?
and How do I correct this on the payment page:
“Total Tuition for all Campers: $90.00
Deposit Due: $
Warning: number_format() expects parameter 1 to be double, string given in /home/webadmin/public_html/site/wp-content/uploads/espresso/templates/payment_page.php on line 48”
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Lorenzo Orlando Caum
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September 17, 2015 at 12:23 pm
Hi Terri,
Event Espresso 3 supports different payments on an event-level basis through PayPal.
What payment options do you currently offer?
—
Lorenzo
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Terri Lynn
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September 18, 2015 at 1:26 pm
We are using the Gateway E4 through First Data. Tony was able to link the payment pages back to the registration page, but in the description it does not list our tuition and on the actually payment page it does not list the deposit required which is tuition minus any discounts.
Also, how do you stop someone from being able to register without putting the deposit down.
Thank you
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Lorenzo Orlando Caum
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September 18, 2015 at 3:52 pm
Hi Terri, thanks for the additional feedback.
Out of the box, First Data cannot be setup to use different merchant accounts for different events. For example, if you have event ABC, event 123, and event XYZ, then any payments for those events would be flow to a single merchant account with First Data.
On your feedback on the tuition, that isn’t something that is a feature of Event Espresso so I went back and read through your support post and found that there are some custom templates that are running here:
/wp-content/uploads/espresso/templates/payment_page.php
If those were created a couple years ago, then they would need to be updated for the current version of Event Espresso and I recommend contacting the the web developer that helped you customize your templates or getting in touch with an Event Espresso professional here:
https://eventespresso.com/developers/event-espresso-pros/
For your last question, Event Espresso needs to be able to record a registration before a payment can be made.
With that mentioned, only registrations that have a status of complete will count against your attendee limit which are set on a per-event basis.
For example, lets say that you have a class that has an attendee limit of 10. Today 3 students register and pay. Those 3 registrations would be marked as completed which would update the available spaces to 7. Then tomorrow 7 more students register but one does not pay. That would reduce the available registrations by 6 leaving one more spot available.
The example that I shared depends on having the following setting in Event Espresso –> General Settings –> Advanced (Optional Event Settings):
http://cl.ly/image/3K330L3p352G
Thanks
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Lorenzo
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Terri Lynn
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September 19, 2015 at 6:03 am
Lorenzo,
Thank you for the note. Can you tell me how and where I can see the templates that our former developer designed and installed?
Thank you,
Terri Lynn
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Lorenzo Orlando Caum
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September 19, 2015 at 10:16 am
Hi Terri,
This is the location for the files which you can access by using a free SFTP or FTP client like FileZilla or Cyberduck:
/wp-content/uploads/espresso/templates/
I was able to find them from the debugging message that you shared earlier in this support post.
—
Lorenzo
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