Support

December 13, 2018 at 8:08 pm

Hi,

We’ve received your priority support request. May I ask, what exactly needs to be included in your tax invoice? The Invoice template can be customized to remove and/or add information about the payment, and a link to the invoice can be included in the payment confirmation email, by adding the
[INVOICE_LINK] shortcode to the payment confirmation message template.

December 17, 2018 at 3:04 am

Hi Andy,

As these forums are public I highly recommend you reset the above password and resend using the redeem a support token form, or https://eventespresso.com/send-login-details/

Anyone could have viewed those credentials over the weekend.

At what point in the process is the invoice sent to the registrant?

The invoice isn’t ‘sent’ to the registrants, on the thank you page there is a link to view your order confirmation, they can click that and from there ‘switch’ to the invoice.

And/Or you can include the link directly to the invoice within the registration emails, but the invoice itself is never sent directly, only a link back to your site to open the invoice.

We can add the link to the email to the ‘Payment Received’ email if that’s what you are looking for?

December 17, 2018 at 5:18 pm

Hi there,

I just checked and no new credentials are available, may I ask which form did you use?

If prefer you can change the user account you created to use the email address support@evenetespresso.com I’ll request password reset that way, or just resubmit the login credentials.

Once we have the credentials this will not take long to add onto your site.

December 18, 2018 at 2:50 am

Thank you, I’ve added the link to that template.

It’s currently below the event list section of the email but it can be placed anywhere within the email content if you let me know where you prefer it to load.