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TKT
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June 10, 2016 at 1:23 pm
Just purchased and installed EE Everything License.
Then I set up my first event and tried purchasing a ticket. I found that the experience was somewhat different from when I tested it on demoee.org in that the confirmation email contains no link to print the ticket, but only displaying registration information.
I did make sure that the Ticketing plugin is currently activated.Could you please advise?
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Lorenzo Orlando Caum
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June 10, 2016 at 2:51 pm
Hello,
Could you double-check that the printable tickets add-on along with the barcode scanning add-on are installed and activated?
Note those are two add-ons which are available from your account page.
From here, go to Event Espresso –> Messages and then click on Settings. Check to see if the Ticket and Ticket Notice message type are enabled which would be the left column. If they are on the far right side, then they are disabled and you can drag and drop them to the left column to enable them.
From here, go to the registrations overview screen and then look in the actions column in the right side of the page and click on the ticket icon for any registrant.
Does it then load up the ticket?
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Lorenzo
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TKT
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June 10, 2016 at 9:59 pm
Hi,
I double-checked, the Tickets and Barcode Scanning add-ons have always been activated. On the Messages>Settings>Email page, the “Ticket Notice” message type is active. However, I can’t find the “Ticket” message type anywhere, either under the active or inactive section. Perhaps this is where the problem occurs?
FYI,
1) the “Ticket” message type can be found under the “Html”tab and is active.
2) Registration Overview screen displays links to “Ticket” properly for completed transactions.
Would really appreciate your advice. THanks,
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Tony
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June 13, 2016 at 6:00 am
On the Messages>Settings>Email page, the “Ticket Notice” message type is active. However, I can’t find the “Ticket” message type anywhere, either under the active or inactive section. Perhaps this is where the problem occurs?
The ‘Ticket’ message should only be shown under the HTML tab, you mention above that is display correctly so…
1) the “Ticket” message type can be found under the “Html”tab and is active.
2) Registration Overview screen displays links to “Ticket” properly for completed transactions.
In that case the ‘Ticket’ type is working as expected.
It sounds like there is an issue with the Ticket Notice message, either not being sent or not being received.
Which version of EE4 are you using?
If you go to Event Espresso -> Messages -> Default Message Templates.
Look within that list and check if there is a ‘Ticket Notice’ template – http://take.ms/H6F5S
(Note on my install its on the second page of message templates)
If so click the ‘Registrant’ link for the ticket notice.
What do you see within the ‘To’ field? http://take.ms/JawwA
Click the Preview button – http://take.ms/ebhWg
The links will not work in that preview, but we are checking the template generates – http://take.ms/Fu2it
(That’s the email your expecting with the ticket link correct?)
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