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Link Re-Directing

Posted: September 26, 2017 at 2:53 pm


namiwf

September 26, 2017 at 2:53 pm

The link to our event page/ticketing system is not working.

This is the link that should be working http://namiwichitafalls.org/events/gray-matters/, but redirects to http://namiwichitafalls.org/gray-matters/ . This is a new issue. We had no problems yesterday.


Josh

  • Support Staff

September 26, 2017 at 3:09 pm

Hi there,

We received your priority support request and we can begin looking into this now. We may need FTP access and I see that part of the form wasn’t completed. We’ll let you know if we need FTP access to troubleshoot, or if you can resend the support token form and include FTP info then we’ll have that information ready if we need it.


Josh

  • Support Staff

September 26, 2017 at 3:14 pm

Hmm. Actually we can’t log into the site with what you sent. Can you temporarily deactivate the two factor log in? Also, it may be best to create a temporary WP admin account and send that information via the support token form.


namiwf

September 26, 2017 at 3:16 pm

Please try again and I will approve the login.


Josh

  • Support Staff

September 26, 2017 at 3:24 pm

OK I can see that your site currently has decaf installed and has The Events Calendar installed. The two plugins both use /events/ so one needs to be changed to not use /events/.

Option 1) You can upgrade to caffeinated by going here:
http://namiwichitafalls.org/wp-admin/admin.php?page=espresso_general_settings
then you click on the Upgrade Now button.
Then you go to Event Espresso > Events > Templates and you change the Event Slug setting to something other than events. Maybe change that to be tickets?

Option 2: You go here:
http://namiwichitafalls.org/wp-admin/edit.php?post_type=tribe_events&page=tribe-common

and change the Events URL slug setting to something other than /events/

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Status: closed

Updated by  Josh 1 year, 9 months ago ago

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