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Limited to one ticket

Posted: May 8, 2018 at 7:51 am


mwolfe

May 8, 2018 at 7:51 am

I’ve created multiple available tickets and linked them to their event date times. On the live event page, when I select on quantities for the various tickets, and click Register Now, it limits the registrant to one ticket. We successfully had multiple tickets last year, perhaps there’s a new setting somewhere?

Here’s the current page I’m working on.
https://www.nyarchivists.org/nyac/?espresso_events=nyac-2018


mwolfe

May 8, 2018 at 9:09 am

Update: Even old events that I’ve made active again, ones that worked perfectly, I’m limited to one ticket per registration.


Tony

  • Support Staff

May 8, 2018 at 9:15 am

Hi there,

I’ve selected 3 tickets on your event and proceeded through to the payment options, that shows 3 tickets – http://take.ms/eDlQt

When you say it limits the user to one ticket, do you mean it’s only collecting the registration for a single ticket?


mwolfe

May 8, 2018 at 9:32 am

Maybe I’m forgetting, but the last year’s event, the registrant was given a listing of tickets and fees at the top of Attendee Information page. They complete their personal information, and then proceed to payment.

I see your screenshot and did test that it eventually shows all of the fees at payment options page. I’m afraid the registrant will not proceed if they see just this one ticket when they’ve selected more than one:
https://monosnap.com/list/5af1c19fc38aa540d8bf006e


mwolfe

May 8, 2018 at 9:56 am

To answer your question: it is collecting the registrations correctly. It’s that those tickets/registrations are not displaying until the very end of the transaction.


mwolfe

May 8, 2018 at 10:29 am

Tony-
Sorry to barrage you with questions, but one other thing that’s an issue is that I cannot increase the quantity of tickets beyond 5 https://tinyurl.com/y7s4yjgo

Perhaps that’s causing my problems?

-Mark


Tony

  • Support Staff

May 8, 2018 at 10:34 am

Sorry to barrage you with questions, but one other thing that’s an issue is that I cannot increase the quantity of tickets beyond 5

Are all of the tickets assigned to that ‘Test’ datetime?

Click the cog icon on the ‘Full conference’ ticket line, is the ‘Test’ datetime checked on the ‘event datetimes’ section there?

Perhaps that’s causing my problems?

It’s not but we are investigating the cause further.


mwolfe

May 8, 2018 at 10:46 am

Are all of the tickets assigned to that ‘Test’ datetime?

Click the cog icon on the ‘Full conference’ ticket line, is the ‘Test’ datetime checked on the ‘event datetimes’ section there?

You were correct, that’s resolved.


mwolfe

May 8, 2018 at 10:57 am

I made last year’s registration active again, and the same issue takes place of not displaying the all of the tickets under Details:
https://www.nyarchivists.org/nyac/?espresso_events=nyac-2017

Perhaps there was a global setting that was reset when I made an EE4 update or something I accidentally changed?

-Mark


Josh

  • Support Staff

May 8, 2018 at 11:08 am

Hi Mark,

It’s not a global setting that was reset. It’s actually what’s reported in this issue:
https://github.com/eventespresso/event-espresso-core/issues/405


mwolfe

May 8, 2018 at 11:11 am

Hi Josh-

This is my first time running into a road block like this. Can I roll back to an early version? What are my options?

Thanks!
Mark


Josh

  • Support Staff

May 8, 2018 at 11:27 am

Hi Mark,

You can roll back to version 4.9.58 (the last version unaffected by this) by following these steps:

1) Download the 4.9.58 version of the plugin from here
2) Deactivate and delete the current version of Event Espresso.
​3) Upload the new plugin to your site via Dashboard -> Plugins -> Add New.
4) Activate the plugin.


mwolfe

May 8, 2018 at 11:39 am

Josh-

It’s successfully added and activated, but the problem persists. I was surprised to see that all of my event information was still there, but maybe it stores that info in a WP database. Same event listing:
https://www.nyarchivists.org/nyac/?espresso_events=nyac-2018

Should I roll back further?

-Mark


Josh

  • Support Staff

May 8, 2018 at 11:55 am

Hi Mark,

The problem doesn’t persist with the version you have now. Do you see the additional tickets listed just below the form in this screenshot?

https://screenshots.firefox.com/Kw6RB9W9xajdESOE/www.nyarchivists.org

I was surprised to see that all of my event information was still there, but maybe it stores that info in a WP database.

Yes that’s correct your events and registrations are stored in the site’s database. No data is stored within the plugin’s files.


mwolfe

May 8, 2018 at 12:08 pm

Josh-

This is great! And, we should be able to proceed with it as is.

But on an older version, I’m 99% sure all of the tickets appeared at the top of the page as one consecutive listing, not broken with one at the top and the remainder at the bottom of the page.

We will have to alert registrants that they must scroll to the bottom to confirm their choices.

-Mark


Josh

  • Support Staff

May 8, 2018 at 12:35 pm

I don’t believe they appeared at the top of the page as one consecutive listing in older versions. I put together some JavaScript that moves them up:

https://gist.github.com/joshfeck/e81ecac2a9654dbcd8f36ca5310e3cb0

You can add the above to a functions plugin or into your WordPress theme’s functions.php file.


mwolfe

May 8, 2018 at 3:33 pm

I will try that. Thanks for all your quick assistance today, Best, Mark


mwolfe

May 8, 2018 at 4:00 pm

It works! Thanks, man! -Mark

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