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Licensing issue with WP Multi-site

Posted: March 23, 2021 at 9:35 am


authentric

March 23, 2021 at 9:35 am

Hello,
I’ve tried searching for the answer to this question in your support forums, but the correct answer does not seem to be coming up.

We have a WP Multi-site installation. Because of that, we’ve purchased a Developer License, as your product description says that is what to purchase when using EE with WordPress multi-site. The EE4 plugin is installed and “network activated” at the network (i.e. “top”) level. This has seemingly installed an instance of EE on our “main” site (with the root URL) and each of our sub-sites (with sub-domains), which is exactly what we want, as we plan on having different, independent events on our various sub-sites.

The EE General Setting page associated with our “main” site has a “Support License Key” field where we have inputted one of the 5 license keys from our Developer license, and it seems to have taken that without an issue.
The problem is now on one of our sub-sites there is not a “Support License Key” field, but we are getting the following error:
“Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains.”
How do we resolve this?
As an added piece of information, we also recently purchased and installed the “WordPress User Integration” add-on which we intend to use across the board as well.
Thank you, C.J.


Tony

  • Support Staff

March 25, 2021 at 6:35 am

Hi there,

I’ve processed your key reset request which should remove the notice you mentioned.

The EE4 plugin is installed and “network activated” at the network (i.e. “top”) level. This has seemingly installed an instance of EE on our “main” site (with the root URL) and each of our sub-sites (with sub-domains), which is exactly what we want, as we plan on having different, independent events on our various sub-sites.

There’s only 1 instance of Event Espresso’s files installed, but networking activating it allows each site in the network to use as their own.

The EE General Setting page associated with our “main” site has a “Support License Key” field where we have inputted one of the 5 license keys from our Developer license, and it seems to have taken that without an issue.

This is correct, the main site will be the only site that shows the license key field. The reason for this ties into the above, with MultiSite there is only a single instance of a plugin’s files. The license key is used for support and one-click updates, so the only site that needs to update Event Espresso is the main site, therefor no subsites show the key field.

“Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains.”

Whilst EE can be used on MultiSite we don’t officially support it and the license system isn’t designed for it. I’ll double-check with our developers to see if there is a way to prevent the notice from being shown on subsites.

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