Posted: May 17, 2018 at 4:57 am
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Hi, Could you please help us solve our issues: Email content: I have 2 more questions for you: Unfortunately I’m not able to enter the license key in the new instal as I can’t see the license key section: PastedGraphic-4.png Also while setting up the parameters in the new install I’ve noticed that some of the Registration Form’s questions appear more than once and as they are system question I apparently can’t delete them: PastedGraphic-5.png I thought these problems could be related to a “bad” install so I’ve downloaded the latest version of the EE4 core files and installed them but this does’t change anything. Question 1: Any ideas why this is happening and how to fix this? Also, we decided to split the website this year as we’ve had a lot of connection’s problems last year. Unfortunately I only have been made aware of this problem after the festival so I was not able to check if both the website and ticketing were slow (or only one of them) or even check if the problem was simply coming from a slow internet connection using the devices but in order to avoid the problem happening again we diced to split the website and the ticketing. Question(s) 2: Do you think “splitting” using a multisite install will help? Or should we install the ticketing on a separate hosting altogether? Waiting for your input. Cheers |
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Hi there, I’m sorry you didn’t receive my reply, however I did reply to your email on May 10th – http://take.ms/HwinX I’ll will add the reply here to be sure: —-
This usually means you are using WP Multisite, if so the license key field will only show on the main site within the network.
No but we’ve seen that happen a couple of times and it looks like something is happening server during the request EE uses to confirm the tables are correct and so it recreates the system questions, we have an open ticket to investigate but without a known cause it’s not something we can prevent. Re-installing Event Espresso’s plugin files will not fix the problem as the questions are stored within the database, replacing the files doesn’t alter the DB, do you have all of your events etc setup and is the site live? One way to fix it is to reset EE’s tables but it will also remove all events, registrations, transactions, settings etc. Another option is to manually fix the tables within the DB but that depends on if you are comfortable editing tables and if the site is live or not.
Shared hosting isn’t really suitable if your running high traffic and want to make sure your response times are as low as possible (as you do with your ticket scanning). When you are on shared hosting the server’s resources are split between all sites on that server, if one other site is under load it slows your site down, you’ll likely also find the host limits the resources available for each individual site. I’d recommend switching the site you are hosting EE with onto a VPS or better, share hosting is fine for lower volumes but even if you get a large group of registrations you need to process quickly (a large single event for example), shared hosting is going to fail. Running WP MultiSite on a shared hosting package will not help at all, you’re still sharing the resources with everyone else but adding more complexity to your site as your using WPMS. As for hosting recommendations, we don’t really recommend any specific hosts as there’s so many to chose from (although we do list some hosting providers that user have has success with HERE) its often down to personal choice although ‘cheap’ will likely not be any good for large events. |
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Thanks Tony for you quick reply. Sorry I missed your previous reply. Q1: Q2: Thanks again for your help. Cheers |
So you don’t have any custom questions or question groups created within EE? If not then backup the database before going forward and rename the Then refresh the WP-Admin table or visit Event Espresso -> Registration form. EE should regenerate the original tables with the correct single questions and recreate the tables for the group assignments. (The reason you’re renaming the tables rather than dropping them is so you can easily revert if there is a problem) After doing the above run a full test, register on an event from start to finish and confirm there are no issues, if there are the safest option will be reset EE and start from fresh.
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Thanks for your reply, “So you don’t have any custom questions or question groups created within EE?”: I’ll have a ggod look at your hosting list. Thanks. Cheers |
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Hi Tony, Just following up. I’ve now redone all customizations and everything seems to be working perfectly. The only thing is that, as you mentioned I can’t enter the EE Key in the sub-site, only in the network site but I can’t access EE from the network site (only from the sub site where EE is active). I suppose I’ll be able to manually update EE4 but that’s not very handy. Thanks again. Cheers |
Thank you for the additional info, I don’t think this is a WPMS specific issue as we’ve seen it happen on single site installs but we can investigate this further.
Currently, EE will only show the license key field on the main site, so if you want to use one-click updates you’ll need to activate EE on the main site and enter the key there. |
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