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License key problem (5)

Posted: July 5, 2014 at 11:53 am


CARLOS DURAN

July 5, 2014 at 11:53 am

I’m getting the message “You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain.” on my site, from what I’ve been reading it’s pretty common and its fixed by you guys doing a reset on the key.

Please let me know what to do. Thanks in advance.

  • This topic was modified 9 years, 9 months ago by  CARLOS DURAN.
  • This topic was modified 4 years, 1 month ago by  Garth.


Lorenzo Orlando Caum

  • Support Staff

July 5, 2014 at 7:49 pm

Hi Carlos,

I’ve just rolled over your Support License Key and created a new one for you ending in 0d.

You can find it in your Event Espresso account:

https://eventespresso.com/users/caiduran/

If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.

If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.

These steps will refresh your Support License Key for Event Espresso.


Lorenzo


CARLOS DURAN

July 7, 2014 at 7:54 am

Thank you very much. It is working now.

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