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License Key Not working

Posted: August 15, 2017 at 11:49 am


verihealth

August 15, 2017 at 11:49 am

I have purchased a new key, deleted the old key, saved, then replaced with the new key. When I attempt to update the Event Espresso plug in I get the following error:

“An error occurred while updating Event Espresso: Update package not available.”


Josh

  • Support Staff

    •

August 15, 2017 at 2:09 pm

Hi there,

It looks like your site has Event Espresso 3 but your account has a support license for Event Espresso 4. If you want to run a 1-click update to the current version of Event Espresso 3 you can switch your account to have an Event Espresso 3 license. There’s an switch license feature on your account page.

If you have any questions about switching your account please contact the sales team.

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Status: closed

Updated by  Josh 6 years, 8 months ago ago

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