Home Forums WP User Integration License Key Not working

License Key Not working

Posted: August 15, 2017 at 11:49 am


August 15, 2017 at 11:49 am

I have purchased a new key, deleted the old key, saved, then replaced with the new key. When I attempt to update the Event Espresso plug in I get the following error:

“An error occurred while updating Event Espresso: Update package not available.”


  • Support Staff

August 15, 2017 at 2:09 pm

Hi there,

It looks like your site has Event Espresso 3 but your account has a support license for Event Espresso 4. If you want to run a 1-click update to the current version of Event Espresso 3 you can switch your account to have an Event Espresso 3 license. There’s an switch license feature on your account page.

If you have any questions about switching your account please contact the sales team.

The support post ‘License Key Not working’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso