Home Forums Pre-Sales License Key not registering on EE

License Key not registering on EE

Posted: July 20, 2016 at 7:56 am


July 20, 2016 at 7:56 am

I’ve put in a license key ‘….feb19f’ and it shows active on the website however when I check in my account in EE it still shows ‘not active on any websites’ for that key.
Can someone help with this please.



  • Support Staff

July 20, 2016 at 8:46 am

Hi Terry,

I checked and it looks like the account associated with that key is up for renewal. The first step to get this straightened out will be to contact the sales team and they’ll follow up.

The support post ‘License Key not registering on EE’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso