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License key message, no automatic update

Posted: November 19, 2012 at 8:47 am

Jeff Phillips

November 19, 2012 at 8:47 am

I am getting the following message on the update screen. We only have one site.

You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.


  • Support Staff

November 19, 2012 at 9:02 am

Hi Jeff,

We are working on the license key issues, please see this post for more info:
In the meantime, we can try resetting the key for your site. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your site and remove the key there and save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.
After updating the key field, you can go ahead with the update. Please follow these steps:
1. Update any active addons that have updates first.
2. Update Event Espresso core plugin last.
Note: You should not receive any license key invalid messages, however, there is the possibility you’ll receive it for addons that were not updated during this cycle. If you get that in the future, ask for a reset and that final reset will fix the issue.

Jeff Phillips

November 19, 2012 at 9:08 am

That works thanks, Jeff

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