Home Forums Event Espresso Premium License issues, upgrade issues. Basically I am in deep shit.

License issues, upgrade issues. Basically I am in deep shit.

Posted: November 8, 2012 at 5:17 pm


November 8, 2012 at 5:17 pm


I have just updated my site from 3.1.19 to, and have lots of issues.


The license is entered on the site, but the system says.
“There is a new version of Event Espresso available. View What’s New with version You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

I have only ONE license for a single site, it is the site that is registered in my account settings.

I can not get passed the confirmation page. It enters an infinite loop where the confirm button resends the page without data.

I thought that this might be because I have made a few changes to the uploads/templates files, so I used the feature to rename the folder

CRASH, after the rename the white screen of death appears. I am unable to “revert to standard” and rebuild my site

Even if I skip confirmation and goes straight to payment, NO EMAILS are send.

Payment method setup is broken. The bottom line with the version number is pushing everything off screen so you are unable to update the settings.

It is possibly my mods to the templates/ files, that are causing some of the problems, but since I am unable to revert to standard what can I do.

Kind Regards



  • Support Staff

November 8, 2012 at 5:46 pm

Hi Henrik,

I’ve reset your license key so you should be good with the update message. There is also another version of Event Espresso available that might help you with some of these.

2 – Can you re-save or update your permalink settings.
3 – Can you deactivate other plugins and switching to the 2011 theme so we can start to determine (by process of elimination) what might be causing the conflict? Also rename the entire /uploads/espresso folder because you might have old gateway files causing problems. Try also deactivating the plugin and reactivating it.
4 – 5 – try number 3 above along with the newest version.

Then let us know what you’ve found.


November 12, 2012 at 1:31 pm

Hi Garth.

I have updated the system to the latest version.
And I have renamed the entire uploads/espresso folder, ant this helped.
I have then tried the individual files, and it is the gateway files that is causing my problems.
I did change the gateway files, because I do not have more than a single choice of payment, so I think it is stupid to ask the user to select a method of payment, and then only list a single choice.

I do not understand why this is not standard. If you only allow a single payment type then why give the user the choice.

Kind Regards



  • Support Staff

November 12, 2012 at 2:41 pm

Hi Henrik,

Which payment method option are you offering?


November 12, 2012 at 2:55 pm

Hi Josh

Cash on site 🙂

Or offline payments, I have modified the gateway_display.php file.

//This file builds the gateways that are available
// HGR–>
//echo ”;
//echo ” . __(‘Please choose a payment option’, ‘event_espresso’) . ”;
//echo ”;

//do_action(‘action_hook_espresso_display_onsite_payment_gateway’, $data);

//do_action(‘action_hook_espresso_display_offsite_payment_gateway’, $data);

//do_action(‘action_hook_espresso_display_offline_payment_gateway’, $data);
//do_action(‘action_hook_espresso_display_finalize_payment_header’, $data);
//do_action(‘action_hook_espresso_display_offline_payment_gateway_2’, $data);

//echo ‘‘;
//echo ‘‘;
//echo ‘  ‘ . __(‘denotes an external link. clicking will take you to another website for payment processing.’, ‘event_espresso’) . ”;

This kind of does what I need it to, and altered the Alert! message so I am almost where I can put the event system back online.


November 12, 2012 at 3:22 pm


In payment_overview.php you need to alter line 30

from :


Otherwise the payment status is displayed in English only.


November 12, 2012 at 3:24 pm

FROM : ?php echo $payment_status ?

to : ?php echo __($payment_status, ‘event_espresso’); ?

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