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License Issue Promotions Plugin

Posted: April 2, 2020 at 9:32 am


April 2, 2020 at 9:32 am

Hey guys, Im getting this error message on my live domain. I have tried pasting my license key again and clicking save, I have also cleared all cache and cookies.

I do have two test site folders /newsite and /rewards that might be causing an issue? Take a look and u will see they are both developer test sites for custom plugins to work together testing.

Can you please advise how to fix this so I can automatically update? Thanks

//////// this is error message /////

A new version of Event Espresso – Promotions (EE 4.9.10+) is available. View What’s New with version 1.0.15.p. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.


  • Support Staff

April 2, 2020 at 11:01 am

Hi Jarred,

You are going to need to remove the keys from the /newsite and /rewards sites. After that’s done we can reset your key.


April 2, 2020 at 11:07 am

oh ya, not sure why they even had the license on there, maybe they copied the folders from my live website when making the test folders.

Can I just have my entire license reset completely then so that nobody knows it? thanks


  • Support Staff

April 2, 2020 at 11:14 am

We can reset the key, I’ll do that right now. If the keys haven’t been removed from the other sites (on the General Settings page) you’ll see the error again. The key can be used on the one site, not all 3.

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