Support

November 2, 2012 at 6:47 pm

please reset our license again. I am getting license errors on 3 more features this time.

Garth

Support Staff

November 2, 2012 at 8:15 pm

It’s been reset. I see it was also reset yesterday. Let us know if you have continued problems.

November 3, 2012 at 9:05 am

Thanks. You are correct – the issue happened twice. First the error on multi registration. The second time on a list of 3 features.

November 4, 2012 at 10:51 am

Third time…same errors as second time.
You have the correct Site License Key for
Espresso Groupon
Espresso Permissions Basic
Espresso Ticketing
but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

What is causing this message?

Dean

November 4, 2012 at 11:30 pm

I have reset the licence key. This really should not be happening as we have changed how we process the licence keys to reduce/stop this from occuring.

Please keep us updated if this occurs again. One thing that is important for us to know is if something has changed when it occurs i.e. you have deactivated and/or reactivated an Event Espresso plugin or you have updated a plugin (manually or automatically).

Thanks

November 5, 2012 at 10:36 am

Thanks Dean. I haven’t made any changes to any EE settings or plug-ins. I’ll let you know if this happens a 4th time. Thanks.

November 5, 2012 at 12:26 pm

I have the same problem after upgrading from 3.1.22.2P manually.

“You have the correct Site License Key for Espresso Groupon but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

Can someone fix this please?

November 5, 2012 at 1:06 pm

Hello Ben,

I have reset your license key. Please remove it from the field, save, then reenter and save.

November 5, 2012 at 1:09 pm

Perfect, thanks Jonathan!

November 5, 2012 at 1:11 pm

You’re welcome.

November 5, 2012 at 1:12 pm

Spoke to soon, the error has reappeared after moving to another page.

November 5, 2012 at 1:15 pm

Do you have the license key entered somewhere else, like a development site?

November 5, 2012 at 1:22 pm

No, this has been my scenario today.
I’ve realised that because I was on the older version of 3.1.22.2P, and there was no automatic updates through wordpress, I would have to manually upload the newer upgrades. I have done that, and all the add ons were fine one by one, by adding them, then deactivating the older files, activating the new ones, then deleting the older files.
All of the upgrades were fine, up until I deleted the core espresso files 3.1.22.2P, which after deleting, the error above then appeared.

November 5, 2012 at 1:45 pm

Okay.

Will you provide us WP admin level credentials to your site so we can look at it?

If so, fill out the form on this page: https://eventespresso.com/contact/
Select the “I am sending login info as requested”.

November 5, 2012 at 1:50 pm

Sent as requested Jonathan. Thanks.

November 5, 2012 at 2:31 pm

Hi Ben,

It looks like the issue is resolved now. I deactivated/reactivated both Event Espresso and the Groupons add on. Then I cleared the support key, saved, enter it back, then saved again. I’ve clicked through several areas of the dashboard it seems to be resolved.

Let me know if you have anymore issues.

November 5, 2012 at 2:50 pm

Yes, looks good now. Thanks Jonathan!

November 5, 2012 at 2:52 pm

You’re welcome. 🙂

Dean

November 6, 2012 at 1:12 am

Hello bbradley,

I logged into your site and could see no error messages anywhere. I assume that this has resolved itself. Please can you clarify so we can mark this thread as resolved.

Thanks

November 6, 2012 at 10:08 am

Jonathan Wilson resolved this last night for me, thanks.