Posted: January 3, 2017 at 5:15 pm
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Hi, We want to update our EE version from 4.8.18.p to 4.9.24.p version. We also just purchased a full license because our previous license expired. 1. Our current version of EE 4.8.18.p has an .off extension while 4.9.24.p does not. Is this a problem? What issues should we be aware of before updating? Thanks! |
Hi there,
Where exactly do you see the .off extension?
You license key is currently assigned to a domain, is that domain now incorrect? I’ve reset your license key anyway, if you go to Event Espresso -> General Settings and save the setting it will force EE to do an update check and re-assign your key. |
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Hi, Thanks for the reply. 1. Our currently installed version is named: “event-espresso-core-reg.off” What does this “.off” extension mean? 2. Our domain hasn’t changed. The license shows as valid. Thanks. |
That’s not expected. So you see that within /wp-content/plugins/? It sounds like the file was repackaged as an .off file but that is not something we do ourselves. Can you let me know exactly where you see the above? |
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Yes, it is in /wp-content/plugins/. My concern is that this may be one of the reasons we’re having issues updating the plugin (besides the memory exhaustion issue I started a separate support post about). Should I change anything in this repackaged file before attempting to update again? |
You could download a fresh copy of Event Espresso 4 from your account page, then remove the copy on your site that’s been altered, and replace with the fresh copy through the WP plugins page. |
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Thanks |
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