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Licence Key – nowhere to enter

Posted: January 23, 2023 at 4:58 am


pro7

January 23, 2023 at 4:58 am

Hi
Strange. I have a key but cannot enter it.
Your description:
Add your support license key to the General Settings page of Event Espresso through your WordPress dashboard and save changes to enable one-click updates for your website and support from our team.

But on this page there is NO field for the support code.
Any idea why?


Tony

  • Support Staff

January 23, 2023 at 5:23 am

Hi there,

Which specific version number of Event Espresso 4 are you running on the site, please? You can find it in Dashboard -> Plugins, or at the bottom of the admin Dashboard.

Are you running Event Espresso through a Multisite Network? If so the licence key field will only show on the main site, because there is only a single instance of Event Espresso to manage.


pro7

January 23, 2023 at 6:07 am

Version: Espresso – 4.10.41.decaf
No Multisite network:
Theme: SalientVersion: 10.5


Tony

  • Support Staff

January 23, 2023 at 6:28 am

Decaf is the WP.org hosted ‘free’ version of Event Espresso.

Go to your account page HERE.

Download the latest version of Event Espresso 4 regular from there.

Then go to Dashboard -> Plugins and deactivate EE4 Decaf.

Dashboard -> Plugins -> Add new -> Upload plugin.

Select the .zip file you have just downloaded, install and activate.

Now you have the full/regular version of Event Espresso installed and you can add your license key into that.

(Once the above is activate you can then delete Decaf from the site)

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